Guest User
November 12, 2024
Disappointing Experience at Seclude Kasauli – for their Premium Room Fire Glow I wanted to share my On going experience at Seclude Kasauli to help others considering this property. We booked the premium Fire Glow room, expecting a comfortable and clean stay, but unfortunately, it fell short on several counts. Key Issues Noted: Unhygienic Linen and Bedding: The linens, quilt, and pillows were in a poor state with visible stains, including some that appeared to be blood stains. This was extremely unsettling and concerning. Bathroom Maintenance: The flush system was ineffective, requiring multiple attempts for basic usage. Despite requests for a thorough cleaning, the washroom was not serviced to an acceptable standard. Unresponsive Staff: When we reached out for assistance, the staff was unresponsive, despite promising to address our concerns. We still have another night here, and honestly, it's disheartening. I hope management takes this feedback seriously and Reach out to us now with commitment to improvement.