Highfield Guesthouse

The accommodation boasts comfortable beds and clean, well-equipped rooms. Guests appreciate the convenient location, free parking, and friendly, informative owner. They also enjoy the quality breakfast.

We were happy with the stay itself and the room/ location and service. However I am slightly disappointed as I have come away from the stay with a damaged car after being encouraged to park on their own private driveway, that we believed was safe after being told to park here. As we was checking out the morning after our stay we got asked if the car that had been damaged belonged to us and then informed that 'the wing mirror had been knocked slightly but everything was still in tact'. We only got informed as we was actually leaving not when the host got informed of the incident and she had then took it upon herself to go outside and use cellotape on a guests car that does not belong to herself to keep the back of the wing mirror in tact - in hope that we wouldn't notice that it had actually completely snapped off and needs fully replacing. We got told to go to Halfords which was 7 miles away to see if they could help. It was then only afterwards that we called back and said we are unhappy and concerned that there aren't any CCTV cameras visible on the property facing towards where guests are parking. The host then offered to put some money towards the damage which we obviously appreciate but do believe the behaviour was quite unprofessional and not what you expect when trying to enjoy a stay. We have now come away from this stay having to pay over £200 for this damage to my car with no explanation of how this was done. We also did not see any 'Park at your own risk' signs up around the property only a sign saying it was private property and for customers only. If you are considering staying at this property I advise you do not park on the front drive that is attached and to maybe consider parking on a secure car park that is managed by cameras.

From the moment we arrived Debbie made us feel so welcome, the room was spotless, the bed was ready comfy and the room was lovely and warm. In the morning when we went for breakfast Debbie greeted us with a good morning and a smile. Breakfast was well cooked, plentiful and set us up for the day. Thank you Debbie for making our stay so enjoyable. Harold & Gene Evans