ME Sitges Terramar

Guest Experience: This hotel provides an exceptional guest experience marked by elegant design, modern facilities, and attentive service.(based on 2 reviews)

Really disappointed with our experience of this hotel. While I have absolutely no complaints about any of the staff as individuals, it seems the hotel ethos doesn't work very well. We had to wait over an hour for our room to be ready beyond their 3pm check in time. The receptionists were very professional, and offered us free use of a cabana during our stay for the inconvenience. However, each day we had to check in with the concierge and wait to see if the "regulars" were going to be using them first. This was supposed to be compensation, yet we were made to feel they were doing us a favour. We would have been more than happy with another form of compensation if it was such a hassle. The actual reality was that during the 3 days we were there, 3 out of the 5 cabanas were never in use! There were also a number of sunbeds housing buckets of fizz kept as reserved that were also never used each day. Yet, the 'overflow' grey sunbeds from around the corner were wheeled out for some guests to use instead. We were not approached once around the pool by the waiters during our 3 days, even when we were 'lucky enough' to be in the cabana. Countless other guests around us were very well catered for. We also noticed this with the size of the wine measures we were poured, much smaller than others received, which we did flag, and was happily rectified by the staff members at the time, but it happened in the roof top bar, in the restaurant and on the beach restaurant. We had dinner once at the hotel restaurant, and when seated, asked if we could have the table in front of us by the window as it was free. The waitress said she needed to check whether this was still going to be used by one of the hotel guests. She never came back. By the end of our meal, nobody had sat at the table, and they had even cleared away its cutlery. Finally at the beach restaurant, we were handed our bill before we had asked for it, and rushed off the table as they had regulars waiting. My teens and hubby were also fairly embarrassed around the pool on our first day when they jumped in, only to be shouted at by one of the 'regulars' , and told to calm down. I think they need to re-think the difference in service offered at this hotel. It's clearly got its priorities with certain guests to the detriment of others. I won't be returning, or recommending it sadly.