Sitges Group Ocean

Beware of your security deposit I’m so disappointed to have to write this review - we’ve stayed in this apartment of a couple of times; the first time we only had positive words to say However, we have absolutely no intention to return - we feel completely ripped off for them not disclosing there would not be the “sea view” we paid for (marquees blocking our view entirely so we felt completely missold here), coupled with unfairly retaining our security deposit and having no sense of reasonable approach to customer service The majority of the deposit being withheld was due to the outside table smashing - however, they are completely ignoring the fact THEIR balcony door broke in bad weather, which was immediately reported, and we only moved the table to block the door to prevent further damage to the apartment until the engineer could come out (which unfortunately blew over in the wind) To then claim this was entirely our fault and chargeable is an utter disgrace - we reported the issue as soon as we could and acted in good faith to try and prevent further damage which would never have happened if THEIR door wasn’t faulty With the door blowing open off its hinges and water getting everywhere from the rain, I’m not sure what they expected us to do given their WhatsApp isn’t monitored after hours Apparently a charge was also made due to the flat cleanliness - a bit rich given they left us absolutely no cleaning utensils. Terrible approach to customer service and I’ll be escalating the matter

Great Stay!! Very nice apartment and well located at the beachfront street in Sitges. The only thing it’s the check out 11:00. They should give until 12:00 for the check out. Less stress and a bit more time to sleep. Definitely coming back! Great experience!

I will be back. The stay in Sitges Group Apartment was more than perfect. Excellent location, very responsive and helpful client service, great food.. what can you ask more? I'd stayed two of Sitges Group Apartment, one Beach Dreams Penthouse, the other Ocean Front Penthouse. Both have incrediblely mesmerizing views but if you want to have tranquility, go for Beach Dreams. Since Ocean Front is close to night clubs, it will be a little bit nosiy especially during Friday nights.

Shower issue Place was perfect area and very very nice. The only issue was the second shower. It leaks pretty bad because of the design of the shower. Had to use a lot of the towels to clean up the water.