Alenti Sitges Hotel

Centrally located with comfortable, quiet, and spacious rooms. High standards of cleanliness. Friendly and attentive staff. Access to beaches and nightlife.

I am writing to express my dissatisfaction with my recent stay at the hotel, during which I encountered several issues that left me quite disappointed. Upon check-in, I found the reception staff to be rude and unprofessional. I was repeatedly asked the same question regarding the number of people staying in my room, despite clearly stating it was just me. Additionally, the check-in process took an unnecessarily long time as two staff members engaged in conversation, seemingly disregarding my presence. At one point, one of them even took a call on her mobile. I constantly felt like I was being watched or was waiting to be questioned which made me feel very uncomfortable while staying at the hotel. I chose to upgrade to the penthouse, expecting a premium experience. Unfortunately, this upgrade did not meet my expectations and felt like a poor value for the fee charged. I was disappointed to find that while I could access the lift to go down (the lift in-between 34 and 35), there was no option to return to my room that way. The amenities in the penthouse also did not feel special; there were no shower gels provided in the shower itself only handwash on the sink, the hot tap on the whirlpool was coming out cold, and I was surprised to find no price list for the minibar. I assumed it might be included, as is common in other hotels, only to be charged for it at checkout. There was also no use on the TV – no channels and the function of connecting the phone did not work. Furthermore, when I requested the cleaner to return later as I was busy in my room, I found her to be quite rude. This interaction added to my overall dissatisfaction during my stay. In summary, my experience at the hotel did not live up to the standards I expected, especially with the upgrade. I regret not opting for a more standard room, as the additional benefits were minimal and did not justify the cost. If you stay here the upgrade for penthouse is not worth it and stick with a standard room.