Sunway Playa Golf & Spa Sitges

Probably one of the worst hotel I ever stayed and if not is THE WORST OF ALL!! Ok so the good thing: has a nice view. That’s it. Issues: 1. It’s so far from anywhere, other than the sea itself, which many other hotel also have the same distance from the sea but much closer. 2. When we came the AC didn’t work at all and the room is hot, called the receptionist and chase persoballg and called again, no one ever come to fix the Aircon until 2 hours were about to check out!!! Really nightmare! 3. It’s all old furnish, bed actually broken, and the linen looks not clean, the seats looks dirty, I 4. 2 of the hand towel was dirty and I just use it to wipe the wet floor, coz they don’t give the bathroom matt, and when we’re out, looks like someone came and see the 2 towels I left on the floor, completely wet and fold it and put it on top of the clean towel!!! We came back and there’s zero clean dry towel!!! We end up not showering coz they don’t want to send clean towels 5. So they want us to clean the kitchen and the rubbish when we check out or they charge us 30 euro!!! We go to hotel to avoid this!! 6. The shower and the tap, both doing the same thing. Which makes it difficult to even just washing face. It goes from cold to super hot within seconds and then straight away super cold again. And then become super hot again! Unusable! 6. I paid over 500 sgd for this????!!!! The worst hotel ever!!! Will ever stay here ever again! It’s just super super bad!!!

I have raised many issues as they checked us in late, no rooms available they gave us what was available too big for our needs, bribed us with a breakfast told trip.com we one thing and another, I have many photos I wish to share

Because the hotel didn’t check advance and hung the broken and unfixed bathroom mirror on the wall, my child was injured when he was hit by the fallen mirror while washing his hands in the bathroom! The hotel didn’t apologize in person, and no staff offered condolences. They thought it was just a broken finger. They are a hotel unwilling to take any responsibility, even if the property maintenance staff said that all the mistakes were caused by them. I really do not recommend it to anyone. You have to rely on luck to stay here, if anything goes wrong don't count on the hotel, they won't do anything!