Castello Boutique Resort & Spa - Adults Only

Everything was good

Highly recommend Excellent service from start to finish. Hotel is spotless and the breakfast was very good.

Hotel was very nice staff were great.We had a Pool view room no 202 which was lovely apart from leaking shower. Cleaners were great fresh towels every day and clean sheets every 3 days.Only given one bottle of water for two weeks plenty of tea coffee milk refilled daily. The breakfast was a bit disappointing omeletes eggs etc all lukewarm stuck in a hot plate for ages.Good selection on the buffet items not really a 5 star experience needs to improve as mention in other guest reviews. Disappointing selection of drinks at the bar, told this was because it was end of the season ,never experienced this in a 5 star establishment before.There was no entertainment in the evenings as advertised, but we were entertained during day when noisey demolition works started at the hotel opposite. Would have been a nice touch if the indoor pool was open till the end of our holiday but unfortunately this closed early to.Moral of this story is don't come to this hotel at the end of the season.

I have stayed at quite a few Tui hotels and this is definitely not a 5 star hotel. Our summary: Location - located in Sissi which is a lovely small village, everyone is friendly and there are lots of cats that everyone in the village look after and feed. Please note that there is a beautiful church next to it however it wasn’t so beautiful when the bells rang at 7am and 8am Sunday morning and from our room you could hear the service. Decor - the hotel looks beautiful and is small which appeals to us. The bedroom was perfectly fine but the bathroom is dated and the shower had mould around it. Plenty of sun loungers. Staff- very friendly and the frustrations below were not their fault more the chefs. Accessibility - if you are permanently in a wheelchair you would struggle as there were 3 steps up to the bedrooms on our floor and not sure if that’s the same on other areas. Aside from that everything else was accessible. Food - without doubt the worst buffet I have ever experienced. I informed the hotel that I had dietary restrictions and was told that was all fine. To be fair for breakfast and lunch they catered for me but dinner was always difficult as nearly every option had cheese or cream etc or was a processed option that didn’t appeal. It was lacking in fresh natural food. I had to wait ages for gluten free pasta that everyone else had eaten their main food and were on dessert. No urgency and I usually had to chase it. The others in my party did not enjoy the buffet food either - it just wasn’t good quality, limited choice and more like three stars so very disappointing. I felt like I barely ate much. Entertainment- pretty nonexistent aside from one night. We took games with and there are good size tables for playing cards etc Definitely won’t be returning but we did have a lovely time together and we enjoyed Sissi.

Had a wonderful week at the Castello Boutique Hotel. Arrived late in the evening, but all was in order, so check-in was very smooth. The room (405) was clean and simple and was one with an exclusive pool which for the time of the year was cold, so we didn’t use it. The terrace got morning sun through to mid afternoon and very pleasant to sit out in. It was our Wedding Anniversary while we were there, and the hotel made it special with a bottle of fizz and a plate of freshly cut fruit. It was very much appreciated and thank you to Aphrodite and Krystina for arranging it. Breakfast was adequate and had a selection of hot and cold choices. Although we had half board, we only had dinner on one occasion. The selection was good and the salad portion huge. Due to the time of year and as it is the end of season, the hotel was quiet so it will be good to return at a slightly busier time. We spoke to some ‘repeaters’ who said there was never a problem getting a sunbed at busier times. Our only criticism was the walk-in shower has a soap dispenser that impedes on the area as well as the tap. Both make the shower space much smaller and should be looked at being replaced. We will definitely return to this hotel as the staff were all exceptional and although simply furnished it provides everything required in a hotel room. The hotels’ location within the town of Sissi makes it easy to walk to all the local restaurants and around the shoreline.