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The actual rating is 4.5 I spent 3 nights in a female dorm and this hostel is really good. First of all, the location, right in the heart of Chinatown, 5 minutes from the metro (Chinatown stop) and you can easily reach many interesting points by walk. Also, getting to both the airport and Universal Studios theme park is really easy. For the airport, consider about 1 hour of total travel (you must change at Expo) while for the Universal Studios is a couple of stops of metro and then the Sentosa Express which you can take from Vivo City. In general, Chinatown is in an amazing location and you can easily go everywhere by public transportation, including Gardens by the Bay, in such an easy and quick way. The hostel facilities are really good. Brekfast is included and you can choose every morning what you want to eat/drink. The quality of their ice-cream is amazing ( is not included with the breakfast tho). The dorm itself is nice. The bathroom has the shower/WC in the same room but you can find another bathroom with separated services on the same floor. All the staff members are nice, especially the guys at the café/ice-cream/breakfast space, and, above all, Dee. I think he is really great. The way he interacts with the guests, reading between the lines and making sure everyone is happy and feels important (he remembers every name!), is not as common as it may seem. I must say the other receptions were okay, he was something else and I think people like him should be praised because, even if sometimes it doesn't look like it, I know that connecting with different people from many countries takes a lot of effort. Dee also provides you with all the information you need to make the most of your time in Singapore and makes sure everyone rests properly so, if someone talks loudly during the night or whatever, you can tell him and he'll talk with them (or, first, you can talk directly with the people involved, like I did). I put a 4.5 and not a 5 because I work remotely and, for my work, I need a quiet place to concentrate. There isn't an actual space to work, like in other hostels I've been to in other countries, but you basically make do in the main hall which is also the lobby and place where everybody has breakfast or simply gathers to chat. There are a bunch of little tables scattered around the hostel but they are not comfortable enough for writing for many hours. Another good thing, there is a selection of books people donated that you can read while in the hostel or you can pick one or two to keep you company for the rest of your travels. All in all, I'd suggest this hostel to everyone and, if I ever come back to Singapore, I'll happily stay here again.

Pleasant Experience. Nice guests' services with all necessary facilities for Solo or Family Travelers. Good location. Enjoyed the breakfast included with the booking. As a first time visitor to Malaysia, we are very happy with the hospitality of staffs; more than our expectation. We will go back to the same hotel again on our next trip to Malaysia. Recommended.

2nd time staying here but different room type. Everything was perfect and smooth sailing, from check-in to check-out. Love how clean and well maintained the hotel is and especially love the location - so many food options at Haji Lane area will definitely stay a 3rd time if the opportunity comes!

Terrible customer service experience. The front office staffs named Kimberly and Pula did not gave us the correct room type despite paying more for it on trip.com. Our room suppose to come with patio. We asked the front office if they can helped us with it but they brush us off without offering any attempt to help us. The service recover was extremely bad. We warn all guests to avoid staying this hotel until management changes the culture mindset of the front office staffs. We met other guests at the common area that shared similar issues.

I was at room 301. With 1 Double bed and 1 Single bed. The room size is quite large than my thought, which is great! This room has no windows. There are shower kit of L’occitane, an dryer and slippers below the bed, free bottle of water, and free coffee and tea bag. The toilet has bidet. The shower has closable door to separate wet and dry area. The fridge is little bit small (can store up to 3 medium bottles of water). Each outlet has a switch that can be turned off. The side bed is a little bit dusty but I don’t really care. The location is great, not far from MRT DT23 and bus stop that can go to Chinatown and Marina bay. The staff is nice. The issue of this stay is the door has a security lock but cannot use because the lock at the door side is missing, anyway the door is digital door lock. Also, the water pipe sound is a little bit loud at night.

Front office staff do not know how to thank the guest, very opposite from the housekeeping attendant who more friendly, smiling, greeting and of course thank the guest when we were leaving the hotel…

After seeing some of these reviews, I was somewhat apprehensive about booking this place. I needed a place for a couple of nights at the end of my latest 7 week trip and thought I'd take a chance. Over the last 20 years, I've stayed at almost all of the Bencoolen area hotels and most have gone downhill precipitously. When I checked in, I was met by 2 very friendly front desk employees (James and Firdaus, as it turned out). I knew they had lots of rooms available so I asked them if they would please give me a really good one; well, they did. It was fairly large, quite clean and very quiet. The bed was clean and comfortable, the shower was hot and worked well, the few electrical outlets were functional. and the central A/C was comfy. The included fridge was old but cold and chilled my way overpriced Singapore beer to perfection. I would recommend this place and would certainly never hesitate to stay here again. This area is where I always stay and I think it's the best although others may differ. If I ran this place, I'd buy the housekeeping team a couple of vacuum cleaners. Other than that, I wouldn't do much different. As for James and Firdaus, they certainly treated me fairly and their hospitality was excellent throughout my stay.

Everything ok, is only the card key having problem. Always tap a few times is red. Told the receptionist n they say the key is working fine 😒 we staying 3rd flr, but coz the card key having problem we will always end up to higher flr before we can go down back to 3rd flr. 😅

The Raffles Singapore is a one of a kind experience with no comparison. We stayed for 8 days/7 nights, it felt very much like a home. The buildings are beautifully and tastfully decorated. The rooms are beautiful with a mix of modern and colonial style. Even the standard room is a suite with a separated parlour which has its own controls for lights and ac. The staff are excellent and always ready to help. We had issues arise and talked to management and they listened and corrected the issues in a timely manner. We had a tasting experience meal at the grand lobby on the first night, dinner and at Le Dame Du Pic and drinks at the Writers Bar. The selection of bars and eateries have you covered for any taste you want, we didn't manage to try all the hotel has to offer as Singapore has such a great food scene in the hawker centres. It's location is excellent nestled between key tourist areas in Singapore and easy access to the metro at the City Hall station

Service was great. Had a free upgrade, but room was a bit dusty/carpets were a bit dirty. Kettle in the room was a little faulty. Sound proofing needs improvement as well - can hear doors open and close from neighbouring rooms all the time. Other than that, pretty decent!