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Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(88)
Positive reviews(18)
Reviews with photos/video(3)
Great service(6)
Negative reviews(4)
Guest User
The Small
Stayed in Sep 2024
Solo travelers
4 review
1.0/5
Posted on Oct 28, 2024
*HONEST REVIEW WITH PHOTOS_ DONT STAY HERE- They now call themselves a co living space not a 4 star hotel?! Make your mind up
0 stars if it wasn’t for Jerrit being nice once hotel realised they’ve had a massive error! Management double charged me due to a miscommunication between *********** and the hotel. It took 4 days of stress , multiple calls and emails to bad unavailable management to get it resolved and the resolution was a refund for funds I shouldn’t have been charged (they refused multiple times) and a $5 laundry token for horrendous service.
Beyond that this hostel pretending to be a hotel is terribly rundown and not as advertised. The pool is a mouldy , shoebox sized that can fit 2-4 people max , is 1m deep, has a unsafe broken light floating and exposed and all accessible by stairs , a smoking area walkway and an area without lights after dark!!! Nothing screams multiple star hotel at all.
Other misleading amenities include an empty gym with Brocken mirrors (not as pictured), smelly dirty communal kitchens with stained cheap furniture/rugs and a smell of old fridges. None of the site is accessible to those with Prams or wheelchairs, everything is steps and the ramps they have are useless to the large plants that block half the paths (used to try make the hostel look nicer or hide something). Even the lobby is multiple steps!
The rooms themselves, accessible via paper thin hallways that you can hear all guests at night (fun for sleeps), have marks, mould and dust all over the room - they are not clean or fresh , holes in the walls from moving lights or doors that aren’t fixed or repaired. They only clean twice a week if you stay there a week or more and that’s if they clean properly at all. The dust behind and under the curtains / bed and skirting boards was disgusting. The bathroom has a sink that wasn’t fixed down and moves, a leaking shower head and such bad shower doors and drains that one shower will turn your bathroom and therefore room into a wet room. Tried to put a shower mat does but pointless given the whole floor gets wet. Aircon was fine for me but for a friend he had to move twice because his wasn’t working, not an easy thing in this hostel. Internet wasn’t strong enough to watch the streaming services from the supplied tv …. POINTLESS and the view from the room was people looking in from a tower and a prison style fence.
Speaking of floors , enjoy walking around on a cheap , uneven vinyl that hasn’t been installed on a flat , level surface. You can feel the bumps and lumps as you walk which is uncomfortable and unsafe. Walking around there was mould and black marks/ dirt on all the walls and as I can see from previous reviews the hotel blames the weather for mould in your room and common areas - weird that I didn’t see anywhere else in Singapore or other friends hotels ? I see you say you paint to fix it so doesn’t that mean the whole needs a paint ASAP ?
Between steps everywhere , lack of basic amenities, misleading or old photos, live EXPOSED lights floating in water , mould visually everywhere and then bad cleaning and management included… if you want to risk staying here that’s up to you but a waste of time and money. It would be comforting if it was cheap but it’s not at ALL.
Photos all to document this disaster of a hostel and I need a chat to booking.con for advertising such misleading information. You’ve been warned ☺️😇
6/14
Guest User
The Extra Large
Stayed in Apr 2024
Business travelers
7 review
4.5/5
Great
Posted on May 17, 2024
A lot of buses available. Room was very spacious, equipped with kitchen and washing machine.
However, soundproof was not that great. I was able to hear frequent noise.
Aiwan1502
The Medium
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Second time back at Habyt Cantonment and always a pleasure! Walking distance to Outram park and 100am mall where theres a supermarket. Had a washer dryer in my room, complete with a cooking hob. Always recommending Habyt to colleagues and friends, looking forward to my next return!
Bernadette
The Extra Large
Stayed in Feb 2024
Couples
10 review
3.5/5
Posted on Jun 24, 2024
It used to be so clean with Hmlet, they just changed the management. I have stayed in this place for months during pandemic but I wasn’t the same when I came back a year after
Chris CJ
The Small
Stayed in Oct 2024
Couples
10 review
3.7/5
Posted on Dec 3, 2024
The hotel staff are really friendly!
Tang Lap Kuen
The Small
Stayed in Mar 2024
Business travelers
1 review
3.7/5
Posted on Apr 29, 2024
Good Service, Good exprience, but the washing machine & dryer not work well only.
TeoJoycelyn
The Small
Stayed in Nov 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Had a great stay here - front desk staff were super friendly & welcoming, room was clean & location was superb
Cons - the shower gets flooded really easily & the tv connection wasn’t the best
Long Chao
The Small
Stayed in Jul 2023
Couples
1 review
4.0/5
Very Good
Posted on Aug 18, 2023
The room is a bit small but really clean. The staffs are really helpful.
Guest User
The Medium
Stayed in Feb 2023
Solo travelers
2 review
1.0/5
Posted on Mar 24, 2023
The worst hotel that i have known. Can not return money if you are not satisfied with the service. Clean 4 times 1 day and even will not go to clean when you request.
Response from Property: Dear Guest,Thank you for taking the time to review your recent stay at Hmlet Cantonment.As our property is categorized and marketed as serviced apartments, whereas we differ with hotels in aspects such as location, length of stay, room sizes, cost per night, rooms services availability, amenities and mainly the frequency of Housekeeping services. Nevertheless, we truly appreciate the candid feedback we received and welcome any opportunity to improve, as only through this, we will be able to identify the areas within our organization that require the most attention for further improvements.Our guests’ satisfaction is the reason for our efforts to be better, and it is from those feedback from valued guests such as your good self that spurs us to improve more on the guest experience.On behalf of the team, we look forward to an opportunity to welcome you back in future.Best Regards,Hmlet Cantonment, Guest Experience
Egor
The Small
Stayed in Jan 2023
Other
29 review
1.5/5
Posted on May 2, 2023
Dirty, old, to expensive for this place! We even had blood on walls…. Disgusting! Avoid this place. All the pictures are fake!
Guest User
The Small
Stayed in Jan 2023
Business travelers
2 review
2.7/5
Posted on Mar 5, 2023
No water no slippers
Have to take note when staying here. Location a bit alright
Response from Property: Dear Guest, Thank you for taking the time to review your recent stay at Hmlet Cantonment. As our property is categorized and marketed as serviced apartments, whereas we differ with hotels in aspects such as location, length of stay, room sizes, cost per night, rooms services availability, frequency of Housekeeping services and mainly on the amenities. Nevertheless, we truly appreciate the candid feedback we received and welcome any opportunity to improve, as only through this, we will be able to identify the areas within our organization that require the most attention for further improvements. Our guests’ satisfaction is the reason for our efforts to be better, and it is from those feedback from valued guests such as your good self that spurs us to improve more on the guest experience. On behalf of the team, we look forward to an opportunity to welcome you back in future. Best Regards, Hmlet Cantonment, Guest Experience
Anonymous User
The Medium
Stayed in Sep 2022
Solo travelers
12 review
4.2/5
Very Good
Posted on Nov 15, 2022
Great location, room is nice. Free coffee at the canteen and kitchen is a huge plus for me. Co working space can get a bit too noisy and the rooms are not very sound proof.
CloX
The Medium
Stayed in Feb 2022
Solo travelers
2 review
3.5/5
Posted on May 2, 2022
Overall the stay was all right but really not the best.It was ok.
Guest User
The Small
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 17, 2023
Room is clean . Environment is great
Response from Property: Dear Guest, Thank you for having taken the time to review your recent stay at Hmlet Cantonment Singapore! We are delighted to hear that you had enjoyed your experience with us. We appreciate your support and look forward to another time to welcome you back. Yours sincerely, Hmlet Cantonment
Guest User
The Large
Stayed in Oct 2022
Business travelers
24 review
5.0/5
Outstanding
Posted on Dec 18, 2022
很推荐,very nice accommodation!
Response from Property: Dear Guest, Thank you for having taken the time to review your recent stay at Hmlet Cantonment Singapore!We are delighted to hear that you have enjoyed your experience with us.We appreciate your support and your recommendation and it would be our pleasure to welcome you once again.Yours sincerely, Hmlet Cantonment