Balfour Arms

We booked the accommodations in the Balfour Arms in May and they canceled our reservation 2 days before we were to arrive from Australia. They offered us NO help find other accommodation , made the excuse they had double booked the room and left us high and dry. Very unhappy and lucky to find somewhere else at this time of year.

Horrible staff and incredibly poor service. I booked here two months in advance to stay in the hotel and eat dinner two nights. They took my money, sent me multiple confirmations over the two months and then called me the night before to cancel on me, explaining they were ousting me for a wedding party (which the story then changed later!). When I asked them to please contact the website I booked through since they still showed it as a valid booking, the lady was incredibly rude, called me ignorant. She then tried to say she'd do it tomorrow (when I'm meant to check in tomorrow!) and I asked her to explain how this even happens and tried to ask her to just please confirm with them so I could be placed elsewhere. After laughing at me with some of the people in the bar she finally agreed to but didn't so I'm still trying to sort accommodation for an arrival in 14 hours! Even if they had stood behind the booking I can honestly say I wouldn't stay here if they paid me. Their customer service is non-existent.

Looked nice enough on arrival, although the lack of Staff was instantly (even for a Friday afternoon) apparent. You’ll get your room once everyone at the bar is served. Staff warned us on arrival that they’d had complaints about the noise, which we took with a pinch of salt at the time. We should have taken this more seriously, as the Karaoke made the whole place shake (I’m not kidding), and the noise was still going on at 2am. At which time there was fighting outside. A regular occurrence the staff confirmed. The other guests were already complaining when we arrived for breakfast. They had plenty of time as they hadn’t slept and the ‘Chef ‘ hadn’t turned up to cook breakfast anyway. The Manager tried to placate everyone and said that we would be refunded through ***********, which we weren’t. Do not stay here. It was too late for us, but you have been warned.