Hilton Sibiu

Guests lauded the clean, spacious rooms with comfortable beds and friendly staff. They enjoyed the delicious breakfast options but noted the absence of any negative aspects in the review.

I stayed at Hilton Sibiu in July 2025 and had a terrible experience. Loud music was playing until past 1:30 AM, and despite several calls to the reception, nothing was done. I had a severe headache and couldn’t sleep all night. This is unacceptable for a hotel under the Hilton brand. No apology, no compensation, no solution. Avoid if you want peace and rest. I was extremely disappointed with the spa at Hilton Sibiu. The entire area has a strong damp smell, and the towels provided were nothing more than torn pieces of old fabric. The bathrobes were ripped and in very poor condition. The spa officially closes at 8:45 PM, but instead of kindly asking guests to leave, staff simply turn off the lights while people are still inside — which is both rude and unsafe. Additionally, I noticed that the shampoo and shower gel bottles in the pool changing room are clearly refilled — they are not original Hilton products. Even worse, staff don’t seem to care which bottle contains shampoo and which one contains shower gel. The result is a very disappointing and unhygienic experience, far below the Hilton standard. The Club Lounge at Hilton Sibiu was very disappointing during my stay. For three days in a row, the food offered was the same: cold pasta with a small amount of red sauce — and it was literally cold, not even warm. There were also fried potatoes and something deep-fried that looked like pork (I didn’t try it, so I can’t confirm). There was no variety or effort in the food selection or quality. To make things worse, the coffee machine was often not working — usually out of water and needing cleaning. No staff member was present most of the time to fix the issue. Guests had to wait or simply go without coffee. Tables were frequently left dirty after previous guests, and no one seemed to take care of the space properly. Altogether, the lounge did not meet the standards expected from a Hilton Club Lounge experience.

This review is for the spa only, we didn't stay at the hotel but rather bought a day pass to use the spa. Online the hours are posted as 2 - 9 PM, over the phone 10 - 9 PM. Over the phone we were told we could book services after 1:30 PM. When we got there I was given a menu of services to choose from. I started looking at facials and the lady said there are no facials available. I started looking at massages and she said only one type is available (head, shoulders). Why didn't they say anything on the phone about not being able to provide service? Why even hand me the menu? Two rooms were out of service (infrared and steam room). The women's bathroom didn't have any toilet paper. We were told there were no more towels (they are in the laundry) and that in 10 minutes they will bring us some. They brought a robe as a towel substitute? Ummm OK. There is a sign on the changing room door that says "let us know if you are in need of personal items" so I asked for lotion. No lotion was available. At no point did the lady smile or apologize for lacking any of the items. I was understanding at first but as the afternoon went on, I felt frustrated with the cost of the day while not providing the promised service. Life happens but also they should have charged us half off. That was a ridiculous amount of money for what this spa had to offer.