Sacramento Hotels with Shuttle Service

Remember America before and during the coude with horror waited the old hotel. Lucky. Hotel opened 2023 . Clean. Modern. Good beds. Decent showers. Breakfasts of course ... Weak. More typical American breakfasts. It is good that there are fruits of yoghurt and good coffee.

Very convenient, very close to the airport, not too noisy, and the whole is quite new, and found that the brand is generally good value for money, can live, and the price is reasonable, as long as the time set

The hotel was clean & well designed. I really enjoyed the tv swivel system, it’s allows you to see tv from different locations within the room. The bathrooms are very clean. The body wash was empty, that’s my only complaint. Will be booking this hotel from now on when I’m in town again.

The desk person at night when we checked in was amazing. Whole Place is clean. They are applying necessary precautions related to COVID-19. Keep up the good work.

I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.

Large parking lot Free parking Typical American-style hotel No special place Surrounding environment is good It feels like a safe area is a problem Close to high speed If you live near the highway it will be noisy

Traumatizing experience do not stay Who likes to be woken up at 6:30 in the morning? How about being woken up by the sound of your door opening? We’ll that’s what happened to me on Oct 17. At 6:30am I am woken up by the sound of my hotel door opening. I sprint towards the door to slam it on the intruder and look through the peephole to watch the intruder scurry away with a cart of some sort. After calling the front desk, they said it was a “maintenance man.” What? Why? Also, why would the maintenance man run away down the hall? Though I was furious l, I was equally tired. Without a deadbolt, I resorted to pushing furniture against the door to feel safe. I felt like a kid practicing for what to do in a school shooting. Fast forward to 10:30am. At checkout, I explained that someone came in my room, unannounced at 6:30. All I was given was “the maintenance guy made a mistake and went in your room.” No empathy. No sorry. No anything. I will never stay at this place ever again. The experience was horrible. The staff lacked empathy and responsibility for their actions. Don’t stay here.

Staff was kind and helpful! Drinks were great and we had dessert! It was a good night with friends and we’re happy to have spent it here! Would definitely come here again either to eat or to have drinks! Met a ton of wonderful people in the bar and everyone had a great time!