May Hotels with Shuttle Service

Close to the airport, there is a shuttle bus, the price is also affordable, there are breakfast, refrigerator, microwave oven, etc., the room is also big, can only be checked after 12 o'clock, the earliest airport in the morning is delivered at 4:1, the driver is good, can not help but give tip

Family suite, the decoration is very stylish, convenient to use, with kitchen microwave refrigerator dishwasher tableware complete, suitable for self-service dining families. The room is spacious. The disadvantage is that the shower room is not smooth. Overall recommended!

The stay was wonderful, the hotel is clean the people are friendly, the manager is such a sweetheart. Nevertheless one person need to check there attude at the door, mayleen needs to understand it's not what you say it's how you say things to people o felt like she has an issue with people of color and has no care for the way she handles things, first it started off when I checked in she didn't advise me of the times for breakfast and or the van, then when I tried to get a print out for my room she tells me she can't provide it to until after my stay , but nevertheless thank God for the ones that helped me with my stay and with any questions I may have had, so I want to to take this time to say thank you, Connor, Lucy, Mrs Angie, isaiah, the kitchen lady was amazing as well. Thank you so much I appreciate all of you and if i missed you I apologize from the bottom of my heart, thank you keep up the good work.

Hilton Kansas Airport Hotel is really good, it is worthy of the Hilton brand, the room is spacious and bright, the facilities are new, the parking lot is free, the front desk and the waiter are also very good, the price is high, there is a chance to go again

I really wanted to be okay with this hotels treatment of myself and my family but I just can’t in good conscience not warn others about our experience that almost cost us our early morning flight traveling w two small children and a lot of baggage after a 2 1/2 week trip around MO and AR visiting relatives. Upon check in we were informed that there were no more early morning shuttles available. Mind you we needed a shuttle for 4/4:30 in the morning. We were very surprised. I’ve never had to reserve a shuttle more than 24 hours in advance before. There were no alerts to this on the website or while I was booking that the shuttle was “first come first serve” or that you should reserve it more than a day in advance if you want an early morning spot. The only reason we booked this hotel as it was expensive for what you get (and we have relatives that live near the airport) was bc of the shuttle. We didn’t want to inconvenience my family to drive us to the airport so early. There was another guest checking in along side us who was also pretty upset about the shuttle situation so the girl working the front desk gave us a discount on our nightly rate and then a number for a cab company that you could schedule pickups in advance with. She assured us it was good and reliable. I was not thrilled, but okay with this compromise. But pretty nervous about it as I had never used this particular service before. The beds were really comfy and so we slept well. Alarm went off in the morning and we got ready. The cab was supposed to call us when it pulled up at 4am. No call comes. Noticed my phone had sent a call to my voicemail marked as spam. Call the number back and the cabby is late. Okay, no big deal. We go ahead and walk down to the lobby. Thirty more minutes go by and no phone call. At this point I’m minor panicking. I’m looking at Ubers and there is a substantial wait. I go ahead and schedule one just in case even though this will mean that we will only have an hour to check in and get through security. At the KC airport you really need two hours. The guy at the counter of the hotel is watching me struggle with all of this. A woman comes down for her shuttle ride around 4:45. She asks why we don’t ride her shuttle with her? I tell her because all of the early morning shuttles were reserved. Finally the front desk guy tells us we can get on this one. And that no, not all of the shuttle rides were full. Just maybe the 4am one 😳. If that were true, why in the world wouldn’t the girl that was working the day before have mentioned to us that there were multiple other rides available if we wanted to wait til 4:15/4:30 WHATEVER?? The shuttle pulled up at about 10 til 5am and we scurry onto it. I cancel my Uber and have to pay for it anyways bc he was only 5 minutes out. We get to the airport and it’s super busy. We somehow jumped through the “special” line by pure dumb luck and were lucky enough that security let us ju

I was delighted with the room. The carpet was new and the bed was wonderful. The facility was clean and updated. There were several new improvements . I would be glad to stay here again. The price is reasonable. The lot where I parked my car was well lite with a security camera.

I understand renovations, but there needs to be more coordination with your contractors. You had me in Room #207 when the room directly above me was the specific room being torn apart and drilled in all day during my stay. I wasn't planning to be in the room all day, but found myself sick with a sinus infection and the constant loud drilling was an absolute nightmare. Also, when I booked the hotel, it said that ONLY the lobby was being renovated -- I see that this is updated now to reflect renovations of the whole property, but you really could have provided more notice upfront to guests. I would have stayed elsewhere if you had, e.g., I decided not to stay at the neighboring Hilton precisely because there was notice that the parking lot would be unavailable. To be quite honest, I understand the need to make money but when it comes down to it, your reputation is all you have. Did it ever cross your mind to close entirely for a month or two to reemerge as a hotel properly put together, that's not an embarrassment to your name? It was a terrible experience and a waste of my earned Hilton points. I am feeling very done with Hilton and its family of brands after this.