Abilene Hotels with Shuttle Service

Our room was clean and mostly quiet but we could hear the TV from the room next door. Basically appeared to be a new hotel. The pool was stated to be heated but it sure did not feel very warm. Check in was fast and friendly with many choices offered for where to dine. The only knock is the breakfast area is quite small and when it was busy people waiting for their waffles blocked access to the rest of the breakfast wall. If we find ourselves back in Abilene we would stay here again.

Wife reserved room on Hotel.com. Paid on card upon arrival for 3 days 174.00 and cash disposit of 50.00. Upon driving to room 163 at the rear of the property we observed property to be dirty and unkept. The pool had no water, tree branches, trash and debris in it. Upon walking up to room I observed dry dog food all over ground and rock bed and broken office chair at entrance. I then opened door and observed bed to have been recently slept in, a dirty wash cloth, paper bag, as well as blood stains and other unknown stains on bed. I observed trash on floor and opened mail under desk. The bathroom counter top had refrigerator and microwave in front of un usable vanity mirror and roaches on bathroom floor. Not only worried about Covid-19 but other infectious diseases due to unsanitary conditions of room. I immediately returned to front office to check out. I was offered another room but advised the clerk that what I observed from the time I left office is indicative of what rest of property's has to offer, nothing but dirty and unsanitary rooms and no pool. I immediately ask for my money back. I was given deposit back but told the 174.00 was ”non refundable”. I called the Abeline police department for stand by for refusal of money. I notified Hotel.com of property miss information and pictures. This was to be a simple trip to lake after weeks of quarantine, but just another example of how unsanitary some places can be. I am posting this because of injustice. By the hotel refused giving my hard earned money back and forcing me to stay in unsanitary premise or find shelter elsewhere at my expense..The clerk attempted to again offer another room and was not mean or aggressive. The clerk advised that I could come back in morning when manager was in for refund but I asked for it imediately because my wife and I were going to and needed a room for night. The clerk then called manager who advised non refundable per hotel policy. My wife and I ended up driving 2 plus hours back home overnight and lost $174.00 in 30 minutes plus food and gas expenses to and from home. We had another couple coming up the following day. We advised them to cancel. Hotel.com gave us a $45.00 refund voucher for reservation and apologized for loss of money and will investigate. How would you feel? What would you do? ”Do not stay at this hotel” for your health and safety.