Schiphol Hotels with Airport Shuttle

There are way better hotels around the airport. We were a family of 3 traveling, and so we booked a room for 3. When we arrived in the room, the sofa bed was out, but there were no sheets in it. We called reception to get sheets. A lady came and made the bed. But only when she had left we realized she hadn't put a cover in the bed. We called again and somehow came with a cover. When it was time to have a shower, there were only 2 towels (and by the way, no small towels at all). For a third time, we had to call, and this time, ask them for a towel. The bathroom was pretty old and rundown. There was a big carack on the floor, painting coming off in the shower and mold stains. Apart from that, the room and bathroom were spacious. The next day, we left in the morning and came back at 5 pm. The room had still not been cleaned, so we called reception to get it done. Straight after that, we left. When we came back later, someone had been there to clean. There were clean towels, but they had also left the dirty ones. What's more, they hadn't cleaned the bathroom floor. Dogs are welcome, so that's a big plus. And there's a beautiful grassy area with a pond, just beside the hotel. Perfect for walking them. Parking is available but it's rather expensive. We wanted to do a late check-out in the afternoon, as we had two dogs and a boy with us. It would have been much easier for them to stay in the hotel while we were doing our business in Amsterdam until 4 pm. So we called around midnight and asked reception if it would be possible to check out at that time, at an extra cost. She said it depends if the hotel is fully booked, in which case we can't and that we have to call back at 7.30am. So at 7.30, we called and were told that they are fully booked so impossible to get a late check-out. Which means that between midnight and 7.30 in the morning, they got fully booked... I suppose it's possible, but it felt more like they were not willing to help. The boy and the dogs spent their day waiting for us in a café. I wouldn't go back to this hotel as we had a bad experience. We expected better from Radisson.

Great interior Very poor and bad communication regarding to how they deal with complaints. Amateurish room service service and digital set up Waited two hours on a night pizza that did not arrived because it seems they had no “chef” available that could heat up the night snack? Breakfast room service also taken care of in a way like this is being an assignment of grade 1 of the hospitality school.