Cartagena Hotels with Airport Shuttle

"Chambre très petit pas d’à eau chaude Piscine très petit J’ai vraiment pas aimé"

"We liked it that we were allowed to enter a little before check-in time."

"Amazing hotel. Beautiful view, great beaches and swimming pools. The food was very good and abundant. The staff was very friendly and helpful. The room was very clean and comfortable. "

"The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning."

"Very good hotel close to the beach and the old town. Helpful and extremely polite service at the reception. Delicious breakfasts with lots of fruit and unlimited options. We haven't had such breakfasts in all of Colombia for 2 weeks. The rooftop swimming pool is also open late in the evening. A small minus for the lack of drinking water in the room, but I don't think there is such a tradition in Colombia. I highly recommend this hotel as well as the Holida Inn chain. We use this network many times all over the world and have never had any problems."

"Excellent service, very well attended, its staff is well prepared for guest service. Clean room. It offers a beach 50 meters away but currently there is no beach. They are under construction, so you must travel more than 500 meters to have access to one. The prices of minibar products are very high. I rate it overall 4.5/5"

"The hotel is far from the old town, a quarter of an hour drive. The hotel rooms are large and well-furnished. The hotel faces the sea, but there is no private beach. The quality of the water is average and the waves are very strong. Not suitable for swimming. The breakfast was good."

"Excelente servicio tanto como la ubicación, la comida, la habitación y todos muy amables"