Guest User
December 15, 2024
Good things first : 1. Location is serene and nice. 2. View to the Shivalik is awesome. 3. Rooms are spacious and spread with nice decor. 4. Restaurant is a big plus, food is nice 5. Shout out for Restaurant staffs for nicely accommodating our requirements. Not So Good : ============= 1. Travel desk is really point of agony. The person who negotiated with me for our cab requirements had actually tried to 'fool' us. He sent a quotation of Rs 70K for a trip of 4 days. The same trip was arranged by the travel desk of WelcomHotel By ITC Hamsa, Manali in 40K. Even the cab this hotel(Tavleen, Chial) allocated for our drop to Amritsar(15K) was dirty and smelly. They did not even bother to place a 100 rupee car freshner. I have all the emails etc to prove it if required. 2. Front desk is not so friendly. They seemed to be non-responsive and never bothered to act prompt. One request we made had actually required 3 follow-ups. 3. Lights in restroom in our room was not switching off(auto mode). We had to call for help during even midnight and technician came to fix it. Embarrassing to have persons working in the room while my family was kind-of sleeping during midnight.