GreenTree Eastern Hotel(Shenzhen Jingtian Metro Station Store) Guest Reviews
4.5/5
Good
1212 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1212)
Positive reviews(1142)
Reviews with photos/video(288)
Easy to get around(101)
Classy environment(66)
Friendly front desk staff(58)
Close to metro(43)
Comfortable bed(28)
Perfect for business trips(18)
Strange smell in room(18)
Stayed multiple times(12)
Negative reviews(70)
Guest User
Cozy Single Room
Stayed in Aug 2024
Business travelers
10 review
3.0/5
Posted on Oct 3, 2024
You are the best and you deserve the world to be better for your kids because I
Response from Property: Dear customer, thank you for your review. Our hotel is committed to creating the best rest environment, the most sincere service, and clean sanitary conditions for customers. I am very glad that you like it and welcome you to come again!
diyana fazirah
Cozy Queen Room
Stayed in Jun 2024
Family
2 review
3.2/5
Posted on Aug 8, 2024
Thinking to rebook again but then I just realized that I booked room with window but was given no window room. Meaning Im paying more and was downgrade without my consent. Reconsidering to book again as this time Im bringing my friend but if there is no other option
Response from Property: Dear guests! We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We sincerely look forward to your visit again and give you a five-star praise!
Flávio
Cozy Single Room
Stayed in May 2024
Solo travelers
10 review
4.5/5
Great
Posted on Jul 24, 2024
In general a good stay. The location is good, 1 minute walk from the subway station. The staff didn’t speak English.
Response from Property: Dear guests! We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We sincerely look forward to your visit again and give you a five-star praise!
Jas
Cozy Queen Room
Stayed in Oct 2023
Solo travelers
16 review
2.5/5
Posted on Nov 20, 2023
So so. Requested to change room as the first room i was given was not well maintained e.g. window blind dropping off at one side and wallpaper old and peeling off. The 2nd room was better. Overall ok stay. Reception not friendly and a bit rude.
Response from Property: Hello dear guests! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!
Guest User
Comfortable Sleep Twin Room
Stayed in Apr 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on May 27, 2024
Good location, quiet place, good service
Response from Property: Hello dear guest! I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is the best affirmation and encouragement for our service. We sincerely look forward to your five-star visit again!
OliviaChow
Cozy Single Room
Stayed in Oct 2023
Couples
19 review
1.5/5
Posted on Nov 20, 2023
The room is smelly. There is no USB connector in the room. The room is too small
Response from Property: 尊敬的客人您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們已經及時作出改進,房間裏USB接口在牀頭櫃邊上,此次沒能給您留下完美回憶,期待下次能夠全都補上 (要給機會呀!)我們在努力,期待您見證!祝:一切順利!
Guest User
Cozy Single Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Excellent
Response from Property: 尊敬的客人您好,非常感謝您的入住與讚賞!很高興XX酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。熱切期待您再次光臨體驗!
Dashucha
Comfy Single Room
Stayed in Apr 2023
Solo travelers
8 review
4.0/5
Very Good
Posted on Aug 26, 2023
设施:1。。。
卫生:1
环境:1
服务:3
Response from Property: Hello dear guest! I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is the best affirmation and encouragement for our service. We sincerely look forward to your five-star visit again!
Guest User
Comfy Single Room
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 15, 2025
I have stayed here twice, this is my second time.
Because I arrived at the hotel at 4 o'clock in the morning, the hotel thoughtfully helped me upgrade the room.
The room is clean and hygienic.
Although the decoration is not the currently popular simple style, it is also half old money style.
The front desk service is very good, and the overall experience is great.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Queen Room
Stayed in Jan 2025
Family
13 review
5.0/5
Outstanding
Posted on Feb 11, 2025
On this New Year's Day, I came to stay in your hotel again.
The experience was as comfortable as usual. The elaborate decoration of the front desk made the hotel full of the New Year atmosphere. I look forward to staying again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
tsxjgh
Cozy Single Room
Stayed in Jan 2025
Other
4 review
1.5/5
Posted on Feb 7, 2025
It's outrageous. I've never stayed in such a bad hotel!
I felt something was wrong as soon as I entered the door. The hardware facilities are old, but it's not a big deal, after all, the price is cheap. But other aspects such as the sanitary environment are really bad.
There are a few drops of dried things on the floor.
There is a strong smell of cigarettes mixed with cheap perfume and sewer odor in the room. The air conditioner is switched to the ventilation mode and turned to the maximum, but it can't be exhausted. The air quality is so bad that I sneezed and coughed all night. The sound of the air conditioner is loud, but the smell is even more uncomfortable if it is not turned on.
The design of the washbasin is extremely unreasonable. If you turn on the water a little, the water splashes high. There is no place to put a cup around.
I tried all the USB charging ports but couldn't charge.
The room is not soundproof at all. When I walked in the corridor before, I could hear someone taking a shower in the room I passed by. After entering my room, I could hear every little movement in the corridor clearly.
The bed was hard, the pillows were high and hard, not comfortable at all. I didn't sleep well all night.
I will never stay in this hotel again!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Cozy Queen Room
Stayed in Dec 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Facilities: good
Hygiene: good
Environment: good
Service: good
There is a laundry room, tea, and the location is very good and convenient. I have stayed here several times.
Original TextTranslated by Google
Response from Property: My dearest friends, our dream has kept us motivated and enabled us to come this far. Your praise and affirmation of the hotel are the best encouragement for us on our way forward. Don’t worry, we will continue to go all out and do our best!
Guest User
Comfortable Sleep Twin Room
Stayed in Dec 2024
Business travelers
25 review
4.5/5
Great
Posted on Jan 24, 2025
The room was clean, but the facilities were a bit old. The attitude of the front desk clerk on duty on the afternoon of January 23 was not good. The USB socket in the room was broken and I couldn't charge my phone. I called the front desk and asked me to go downstairs to borrow a **power bank at my own expense. After my best efforts, I was able to change the room.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Comfy Single Room
Stayed in Nov 2024
Couples
16 review
4.0/5
Very Good
Posted on Dec 13, 2024
The location of the hotel is convenient, the hotel is small but fully equipped, and the price is high. There are also delicious yellow rice dishes nearby, the claypot rice is super crispy and fragrant, and the homemade soup is top-notch, super authentic!
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!感謝您對格林東方酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望的!祝:萬事如意!
Guest User
Comfy Single Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Good
Hygiene: Very good
Hygiene: Good
Environment: Good
Service: Good Cost-effective Very satisfied with the stay, there is Lianhuashan Park nearby, eating and drinking are very convenient and clean, especially the front desk service is very good, especially enthusiastic to check in, very fast, highly recommended to stay for several days in a row
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!