Fanxi Service Apartment (Shenzhen Shangmeilin Subway Station Zhuoyuehui Branch)

Key point: The first time I booked a room on Ctrip, I felt unhappy. I just arrived in Shenzhen at noon on the 1st, and I received a call from the customer service saying that the room was leaking and needed to be repaired with glue, and that we couldn't stay today. They didn't mention that they would take the initiative to compensate us after we couldn't stay, or they wanted us to check out on our own initiative. I was speechless. If there is a problem with the hotel room, it should be coordinated by the hotel, instead of making things difficult for the customer and leaving the problem to the customer. In the end, I insisted on not checking out and asked the hotel to change the room. When I arrived at the hotel to check in, I asked if it was the room with glue mentioned on the phone before. The person at the front desk replied that they had changed it, and the two exchanged glances briefly. I want to ask, since the room can be changed and the hotel can handle it, why did they call us before and let us handle the problem, and asked us when we would arrive at the store, is there any hidden rule in this? Or do they want us to check out on our own initiative and sell it to others at a high price? ? ? Just because I used a new number? Because I had booked and refunded before? It's easier to bully? Facilities: The toilet is too narrow to turn around, the kitchen utensils are greasy, the projector remote control has no batteries (delivered later), and it is not clear no matter how I turn it on. The hot water is sometimes very hot and sometimes very cold, and sometimes there is no hot water for a long time, so taking a shower is very troublesome. Environment: The hotel is relatively quiet, and it is also close to the subway station and Zhuoyuehui. I booked a deluxe room, but it felt like a classic room when I moved in. Service: The service is very timely, and things are delivered in time. One day at 5 pm, I wanted to clean it, but the front desk told me that the auntie was off work, and finally she just cleaned it. Summary: I probably won't book this hotel again next time.

This is the worst house I've ever lived in. I'm speechless.

The hotel is clean, the environment is beautiful, and the service is thoughtful!