Guest User
February 10, 2025
The night view from the high floors is beautiful.
Facilities: quite new
Sanitary: clean
Environment: beautiful outside the window, the hotel floors are 30-34
Service: The young lady and young man I met at noon were very nice. I arrived at about 12 o'clock, and there was no clean room so I couldn't check in. Then I wanted to check the noise level of the room first, so they patiently took me to see the dirty room first, and then helped me choose a room and reserved it for a while, and told me that I could check in after walking back.
When I came back from walking at night to check in and get the room card, the young man I met had limited patience and a bad attitude. First, he didn't give me the room I had reserved before, and then when I asked him why it wasn't that room, his attitude was very bad, and he said impatiently that there were no other rooms, and you booked this room. Or the young lady next to me at noon came over and said that she had reserved 3332 for you, and then the young man helped me change the room card.
When I was about to use the bedding, I found hair on it. It was very late, but the night receptionist was very proactive in helping me solve the problem. She also helped me upgrade to a nearby room type. However, I only changed the bedding and declined the upgrade (because I liked the view of this room very much). But I still thank the lady for going up and down several times to help me solve the problem.
I missed the late night porridge and forgot to ask for it.
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