Kiallen Hotel

Kiallen Hotel Reviews

Kiallen Hotel

No.91 Huangshan Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Kiallen Hotel
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Kiallen Hotel Guest Reviews

4.5/5
Good
2030 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2030)
Positive reviews(1982)
Reviews with photos/video(829)
Friendly front desk staff(472)
Classy environment(242)
Delicious breakfast(172)
Large rooms(154)
Close to train station(55)
Perfect for business trips(48)
Offers pick-up/drop-offs(41)
Luxurious(6)
Negative reviews(48)
PIERRE PAUL THIERRY
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Sep 2024
Couples
30 review
3.7/5
Posted on Dec 15, 2024
very classical, clean, nice breakfast
Response from Property: 非常感謝您對我們的酒店進行的好評。我們團隊會繼續努力提升服務質量，希望不久的將來能再次為您服務。
阿諾舒華哈密瓜
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Feb 2023
Business travelers
27 review
3.7/5
Posted on Mar 25, 2023
Place are ok, but room is little small, price is acceptable la
Response from Property: 感謝您告知我們您入住本酒店所遇到的問題。非常遺憾未能達到您的期望，請允許我們向您表達最誠摯的歉意，我們希望在不久的將來還要機會為您奉上更好的服務，祝您生活愉快！
Guest User
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Jan 2025
Solo travelers
2 review
4.5/5
Great
Posted on Mar 2, 2025
The room was very good. The front desk lady Xiaoying was very nice and helped to upgrade the room type. The room was clean and hygienic. There were many places to eat nearby, which was very convenient. There was a primary school next to it. The school was right outside the window. It was a very special experience.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Guest User
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The hotel is very good. Xiaoting at the front desk is very nice. The pick-up driver is also very nice. He answered all my questions. I am very satisfied. He also upgraded our room and gave us free breakfast. There are also many delicious foods in Shantou. It is well recommended
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for taking the time to leave a positive review for our hotel. We will continue to work hard to improve various services and facilities to provide you with a more comfortable and enjoyable stay. Thank you for your support and trust!
Guest User
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The service attitude of Xiaoting at the front desk is good. The hotel environment is very good. Any problems with the room will be handled in time. We were also given a room upgrade and free breakfast. It's good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The room is large and exquisitely decorated. The front desk service is thoughtful. It also provides pick-up at Shantou Station. The breakfast is also good and the price-performance ratio is very high.
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. We are delighted that you find our location, transportation and dining services excellent. We are honored by your satisfaction and recognition, and will continue to work hard to improve service quality in all aspects. Thank you again for your support and praise!
Guest User
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The English lady at the front desk is very nice and welcoming. The hotel also has a wide variety of breakfast options. It is very convenient to travel nearby and there are many delicious options.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of our hotel. We are delighted that you are satisfied with our services, facilities and staff. We will also continue to work hard to improve service quality and create a more warm and comfortable atmosphere for our guests.
Qiangning
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The English lady at the front desk was very nice. The hotel environment was good. The room was clean and tidy. I stayed there for two days and was very satisfied. It was also convenient to eat around.
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. Our team will continue to work hard to improve the quality of service and hope to serve you again in the near future.
Guest User
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Yingzi at the front desk is very nice. Very satisfied with the room. The hygiene is very clean. The room is very good, very satisfied. I like this hotel very much.
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. We are delighted that you find our location, transportation and dining services excellent. We are honored by your satisfaction and recognition, and will continue to work hard to improve service quality in all aspects. Thank you again for your support and praise!
Guest User
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The service attitude of Xiaoting at the front desk is very good. The hotel environment is very good, clean and hygienic. It is very comfortable overall. It is also close to the high-speed rail station, which makes travel very convenient. The hotel driver is also very good and enthusiastic. There are many Shantou delicacies, which is good! Recommended!
Original TextTranslated by Google
Response from Property: 非常高興您在我們酒店度過了愉快的時光。您的滿意和好評是我們最大的驕傲。我們會將您的建議和反饋作為提高服務質量和改進設施的重要參考。感謝您的支持和熱情，希望再次為您服務！
Guest User
Exceptional Peaceful Sleep Double Bed Room (Reclining Sofa + Smart Voice Control)
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Xiaoting at the front desk has a very good service attitude. The hotel environment is very good, very enthusiastic, and the service attitude is particularly good. We raised several troublesome problems and they were quickly resolved. The room is clean and hygienic, and the overall comfort is very comfortable. It is equipped with Xiaodu voice control smart home. The bathroom is separated into dry and wet areas, and there is also a shower head on the top for showering comfort! It is also close to the high-speed rail station, which is very convenient for travel. The driver is also very enthusiastic. There are many Shantou delicacies. My mother likes the different porridge and rice noodles prepared every morning. This time I came to Shantou for a short time. I plan to choose to stay at Kaiyalun again next time I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Smart Room (2 Beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Xiaoting at the front desk has a very good service attitude. The hotel environment is very good, very warm, the service attitude is very good, clean and hygienic. The overall comfort is very good. It is also close to the high-speed rail station, which makes travel very convenient. There are also many Shantou delicacies. Not bad! Recommended!
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Elsa
Smart Room (2 Beds)
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The front desk staff is very friendly and helpful. The hotel rooms are clean, spacious and bright, with convenient facilities. The service is excellent, enthusiastic, efficient and basically responsive. During the Chinese New Year, we also provide free breakfast and free parking. I am very satisfied with my stay!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Very good, the environment is very beautiful, the room is very clean, the bathroom is separated into dry and wet areas, the hotel front desk Xiaoting is very enthusiastic and the service is thoughtful, any problems will be solved in time, it is also very close to the high-speed rail station, it is recommended
Original TextTranslated by Google
Response from Property: We are very glad that you had a pleasant stay in our hotel. Your satisfaction and good comments are our greatest pride. We will take your suggestions and feedback as an important reference to improve service quality and facilities. Thank you for your support and enthusiasm, and hope to serve you again!
Guest User
Comfort Double Bed Room (Single Sofa With Smart Voice Control)
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel is very good. Xiao Zeng at the front desk is very warm, the service attitude is very good, and the breakfast is also very delicious.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.