SHANTOU GARDEN HOTEL

SHANTOU GARDEN HOTEL Reviews

SHANTOU GARDEN HOTEL

No. 68 Hengshan Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
SHANTOU GARDEN HOTEL
SHANTOU GARDEN HOTELSHANTOU GARDEN HOTELSHANTOU GARDEN HOTEL
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SHANTOU GARDEN HOTEL Guest Reviews

4.5/5
Good
526 review
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(526)
Positive reviews(514)
Reviews with photos/video(140)
Classy environment(64)
Friendly front desk staff(46)
Well decorated(45)
Delicious breakfast(45)
Convenient parking(35)
Many amenities(21)
Perfect for kids(9)
Easy to call taxis(3)
Negative reviews(12)
Guest User
Superior Queen Room
Stayed in Aug 2024
Other
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Very good.everything is so nice .
Response from Property: Dear guest, thank you for your encouragement and affirmation. What we pursue is to let customers move, because with your recognition and encouragement, we will pass to all employees, this is the biggest reward for us, we will work harder! Looking forward to your visit again!
🦄.D
Deluxe Suite Room
Stayed in Jan 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Feb 19, 2025
This time I stayed at Shantou Garden Hotel, and the experience was great! The location is good, and it is convenient to eat, drink and shop around. The room is clean and warm, with complete facilities. The service staff is warm and thoughtful, and they are caring from check-in to check-out. The garden is even more unique, and it is very pleasant to take a walk in it. The food is rich and delicious, and there are many kinds of breakfast. Next time I come to Shantou, I will choose here again!
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Guest User
Standard 2-bed Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The hotel is very clean. The front desk staff are very friendly and enthusiastic. They also arranged check-in in advance. It is very warm and the breakfast is also good. I will choose Shantou Garden Hotel next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your encouragement and affirmation! What we pursue is to move our customers. Because of your recognition and encouragement, we will pass it on to all employees. This is the greatest reward for us. We will work harder! Looking forward to seeing you again!
Guest User
Standard Queen Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The hotel garden is large, with plenty of parking spaces, and it looks high-end. The front desk staff is very good and enthusiastic. The room is clean and comfortable to sleep in. The room rate is not expensive, and it is worth recommending!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！ 非常感謝您對我們的支持與信任， 我們將繼續秉承用心做事、細心服務的服務理念，讓您在花園賓館感受到家一般的温暖。期待您能再次光臨檢閲我們的進步， 祝您開心每一天！
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel room is very clean, the hotel facilities are very complete, the travel is convenient, the room soundproofing is good, especially the front desk Xiao Lu, the service is very warm and thoughtful. It is very suitable for staying with children, there is no cigarette or other odor, the room is very new and good!
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6/13
Response from Property: Dear guests, hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Queen Room
Stayed in Jan 2025
Couples
42 review
5.0/5
Outstanding
Posted on Feb 9, 2025
It's a pretty good garden hotel with convenient parking, a grand lobby, good front desk service, rich breakfast, and clean rooms. I like it very much. It's suitable for family or friends to stay. There are also discounts on the ** platform.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Garden Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the service of Garden Hotel. We look forward to your and your family's stay again!
Wuyinbuquanhuanzhe
Superior Queen Room
Stayed in Jan 2025
Family
22 review
5.0/5
Outstanding
Posted on Feb 14, 2025
During the Spring Festival, I brought my family and children to Shantou. The service of the renovated old five-star hotel was very good. I also thanked them for upgrading me to an executive suite, which made the elderly live very comfortably and the service was also very good. I think the breakfast is a little insufficient. The two portions of noodles were cooked in different amounts, and the taste was completely different and unstable. There were not many Cantonese snacks, and parking was convenient.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Garden Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the service of Garden Hotel; thank you for your suggestions on the restaurant. We will seriously improve and look forward to your and your family's stay again!
Cloud_yu
Superior Queen Room
Stayed in Dec 2024
Family
46 review
5.0/5
Outstanding
Posted on Feb 1, 2025
I came to Shantou for the Spring Festival and chose your hotel to stay. I was very satisfied with the experience. The hotel has a superior location, the staff is attentive, the breakfast is rich, and the surrounding business is developed. My family is very satisfied. There are so many people in Shantou during the Spring Festival this time, and the scenic spots are crowded with people.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！ 非常感謝您對我們的支持與信任， 我們將繼續秉承用心做事、細心服務的服務理念，讓您在花園賓館感受到家一般的温暖。期待您能再次光臨檢閲我們的進步， 祝您開心每一天！
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Solo travelers
38 review
4.0/5
Very Good
Posted on Jan 30, 2025
Overall it's good, better than a new store. Rich breakfast, free shrimp. The robot delivery of the last mile is very nice, and transportation is also convenient.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Garden Hotel! We will continue to strengthen the hotel's hardware and software facilities and service quality. Garden Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that guests have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit us, and we hope to win your five-star praise. We look forward to your visit again! I wish you a happy new year and a happy life~
SKYTRAIL
Superior Queen Room
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 30, 2025
The old 5-star hotel is reopening, it's great, with the coupons, it's only 400+ a night, it's a good deal The front desk was kind and upgraded the room for free The only thing I'm not satisfied with is the quality of the breakfast, the variety is average, but the morning tea is delicious
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for your stay and recognition. Regarding breakfast, we will continue to improve the variety of dishes so that guests can enjoy a delicious breakfast and strive to provide you with better service. Garden Hotel welcomes and cherishes every one of your pertinent comments. Please believe that we want to do more for our guests. Sincerely hope you can come again, wish you a happy new year and a happy life~
ShaSty
Superior 2-bed Room
Stayed in Dec 2024
Family
23 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Fortunately, I booked the garden, a good rest stop on the way, and the related orders were handled properly and reliable. The old hotel has been newly opened, the facilities are new and hygienic, the service is also good, and I am generally satisfied.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Garden Hotel. It is our great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the services of Garden Hotel and we look forward to seeing you and your family again!
Anonymous User
Superior 2-bed Room
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Jan 27, 2025
As soon as I entered the lobby, a waiter came to take my luggage and delivered it directly to the hotel room, which was very considerate. The receptionist was also very enthusiastic, the room was clean and tidy, and it was a good stay experience.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home in Garden Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The room is very clean. The service attitude of Xiao Zheng and Xiao Xuan at the front desk is very good. The decoration of the hotel is very novel. The hotel is in a good location, shopping and eating are also very convenient. The room is very soundproof! There are many types of restaurants. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home in Garden Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The hotel is well decorated, well maintained, and provides good service. It offers room upgrades and free children's breakfast. All aspects are very good and it is a recommended hotel for business trips.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for choosing Garden Hotel. It is our great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the services of Garden Hotel and we look forward to seeing you and your family again!
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
28 review
2.5/5
Posted on Jan 24, 2025
1️⃣The location is quiet in a busy city, 3 or 4 kilometers away from the noisy central area. It is very quiet at night and takes more than ten minutes by taxi to the city. 2️⃣The hotel is very grand, large and new. 3️⃣It is marked as a five-star hotel, but the service standard is not up to par. The security guard at the door saw the guests getting off the car, and there was no service detail at all, including the lobby staff. The two of us were holding bags, two suitcases and three bags, and no porter took our things. 4️⃣A five-star hotel does not have a self-service laundry room, and laundry is charged. 5️⃣The most disappointing thing is the breakfast. The standard of the meal is the breakfast of a hotel of more than 200 yuan. There are very few varieties and it is perfunctory. The breakfast is not worthy of the price and the five-star standard. Moreover, the breakfast table is always dirty and no staff cleans it in time. I will not consider coming next time. The breakfast is too bad.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, hello! Thank you very much for staying with us and taking the time to share your experience with us. We are sorry for the bad experience you had during your stay. Regarding the hotel service, we will strengthen the training of employees, improve the service quality and level of the hotel, and the hotel's facilities and equipment are also being continuously improved and optimized. Regarding the breakfast issue, we will report to the restaurant manager to improve the variety of dishes so that guests can enjoy a delicious breakfast. We will also strengthen the management of the restaurant's hygiene details and strive to bring you better service. Garden Hotel welcomes and cherishes every pertinent opinion from you. Please believe that we want to do more for our guests. Sincerely hope that you can come again and wish you a happy life~