Lavande Hotel WaiSha Town ShanTou City

Lavande Hotel WaiSha Town ShanTou City Reviews

Lavande Hotel WaiSha Town ShanTou City

Waisha Town Longtou Village North Panyuan Jianfa Building, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Lavande Hotel WaiSha Town ShanTou City
Lavande Hotel WaiSha Town ShanTou CityLavande Hotel WaiSha Town ShanTou CityLavande Hotel WaiSha Town ShanTou City
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Lavande Hotel WaiSha Town ShanTou City Guest Reviews

4.7/5
Outstanding
1479 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1479)
Positive reviews(1445)
Reviews with photos/video(195)
Classy environment(156)
Friendly front desk staff(100)
Awesome amenities(77)
Delicious breakfast(64)
Quiet & comfortable(62)
Convenient parking(54)
Perfect for business trips(22)
Stayed multiple times(16)
Negative reviews(34)
ZHE TZUEN
Deluxe King
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Amazing hotel. Rooms are clean. The staff are super helpful and friendly. The toilet is clean and has music. The room even has an air purifier. Overall it’s very value for money.
Mei Lin
Deluxe King
Stayed in Oct 2024
Family
6 review
4.0/5
Very Good
Posted on Oct 25, 2024
The customer service is bad, they are not able to meet the good service standards, advised to have re-training to ensure you perform your professionalism as the Position of Customer Service.
Response from Property: We always want you to have a comfortable stay! When traveling, there will always be various inconveniences. When traveling, you need to have a comfortable sleep and be full of energy to go shopping the next day. I’m very happy that you like our Xiaoli so much. Let’s stay in Xiaoli as our next stop. Do you find the mattress comfortable? Let me tell you a secret, Xiaoli’s mattress is an international brand mousse mattress~ I hope I can give Xiaoli a full five-star review next time
kikiokii
Business King Room
Stayed in Jul 2024
Family
1 review
3.5/5
Posted on Jul 16, 2024
The rooms has incorporated some modern activities i.e. sound systems, and robot delivery. The general cleanliness of the hotel is good, however, needs updating. Often seeing insects crawling into/out of the dirty carpet. Need more staff for cleaning i guess? We had returned to our room around 9PM one night and there was a big bag of garbage at the elevator, the next morning at 9AM still sitting there. The location is not too far if you have a car to drive to and from places. Took us quite a long time (20mins) to get a Didi Taxi in the morning from hotel to the Shantau train station. Took us around 20-30mins drive to city center/tourist area. Nothing much nearby.
Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Chirag
Deluxe twin bed room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 7, 2024
It was a good stay
Response from Property: After seeing your comments, Xiaoli also felt the enthusiasm and kindness coming from across the air!
Guest User
Deluxe King
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Is Julia how to tailor to the qinghai in qing fu qing fit into a charm. The whole house of representatives.
Response from Property: It’s 5 points~ Xiaoli was so happy after seeing it! ! ! Thank you for the five-point reward to Xiaoli. Xiaoli will definitely continue to work hard, dear.
Guest User
Deluxe King
Stayed in Sep 2024
Other
11 review
5.0/5
Outstanding
Posted on Sep 24, 2024
卫生：ok 环境：ok 服务：ok
Guest User
Deluxe twin bed room
Stayed in Jun 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Aug 21, 2024
设施：ok 卫生：ok 环境：ok
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Lelelebulang
Deluxe twin bed room
Stayed in Nov 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Very nice service and friendly
Guest User
Deluxe King
Stayed in Nov 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Good service
Guest User
Deluxe King
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 20, 2024
The hotel environment is good, clean and sanitary, the service staff is friendly, the room is large and clean. The breakfast is rich and delicious. The hotel is quite large, worthy of being a big brand hotel.
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Guest User
Deluxe King
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Environment: The location is relatively remote, not in the city center, but relatively quiet, about half an hour away from the small park. There are relatively small restaurants around. There are no big dishes, but more market snacks. Hygiene: Lavande's hygiene is generally very good, and basically no mistakes are made. I am very satisfied. Service: The front desk is very elegant and can solve the requests in time. Thank you very much for helping us upgrade the room. Facilities: The air conditioner is very cool, which is very important in summer. There is no power in some USB ports, but a plug is provided to solve the problem.
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Guest User
Deluxe King
Stayed in Jul 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jul 10, 2024
It's very good, very clean, and the facilities are complete. The hot shower is very comfortable, and the water temperature is very stable, not sometimes hot and sometimes cold. The only downside is that there is a noise from somewhere in the middle of the night, like the sound of a machine failure. Also, the anti-theft buckle on the door is gone, which makes people feel unsafe.
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Guest User
Deluxe Business Suite
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Facilities: very convenient and modern Sanitation: good, warm, clean and tidy Environment: elegant and atmospheric Service: a professionally trained service team
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Response from Property: I can’t forget the world, I can’t walk through the years, I can’t see enough scenery, I can’t hear enough songs, I can’t think of happiness enough, I can’t leave my friends, I can’t express my thoughts, I can’t express my blessings. I hope you enjoy every day and smile every day.
Guest User
Deluxe King
Stayed in May 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on May 29, 2024
Shantou people are very welcoming. This hotel exceeded my expectations! The service is generous and decent. The comfortable experience of staying here is perfect! The management is very good!
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Anonymous User
Deluxe King
Stayed in May 2024
Couples
7 review
3.2/5
Posted on May 19, 2024
We should be honest, but it was really bad, so I can only tell the truth. There were hairs on the bed, melon seed shells in the toilet, and no mosquito coils. When I checked out, I told the front desk that I was going to check out, but the front desk was busy writing breakfast coupons with the hotel restaurant waiter and ignored the guests.
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Response from Property: Dear distinguished guests, Happy New Year! Thank you for your support and recognition of Lavande Hotel. Your expectations may not be met during your stay, but we will work hard to improve our overall products. If you are not satisfied with anything during your stay, you can contact our duty manager at any time. , we will try our best to deal with it for you. We hope that you can see Xiaoli's efforts and progress. We are particularly concerned about everything during your stay. Lavande Hotel (Xiayuan Metro Station Branch) is a hotel that adheres to nature and a casual attitude towards life, allowing everything to relax and be relaxed. In this hotel with natural elements, you should feel the cultural and artistic atmosphere that is different from other hotels. Care, consideration, care and warmth are the most sincere gifts from every Lavande family member. Here, we will continue as always Welcome you again with a friendly smile, and wish you success in your work and a happy life!