Feifan Hotel

Feifan Hotel Reviews

Feifan Hotel

No.21 Juelang Road, Jinlong Street, Shangri-La, Yunnan, 674400, ChinaView Hotel Details
Feifan Hotel
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Feifan Hotel Guest Reviews

4.8/5
Excellent
544 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(544)
Positive reviews(540)
Reviews with photos/video(253)
Delicious breakfast(124)
Well designed(79)
Offers pick-up/drop-offs(50)
Convenient parking(43)
Well decorated(38)
Friendly front desk staff(24)
Tasty restaurant(11)
Negative reviews(4)
Anonymous User
Deluxe Suite
Stayed in Oct 2024
Couples
4 review
3.5/5
Posted on Dec 2, 2024
The view from the room was the reason we chose this hotel. But otherwise nothing special. I would say fair for the price.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們分店並分享您的入住感受!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。您的意見對我們很重要,細節服務一直是我們長期以來尤為關注的重點,很高興您能及時提點我們,期待您的再次光臨!祝您生活愉快 扎西德勒
Guest User
Deluxe Double Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Our stay in Lijang Allure for two nights was fabulous! Everything exceeded our expectations! The location of the hotel is unbeatable. It’s a stone throw away from 四方街, the busiest part of the ancient city where you can find a lot of restaurants and shops on the streets around it. 6 mins walk from Mù fǔ which you shouldn’t miss if you are interested in history, 15 mins walk from Zhōngyì farm produce market & night market. Before arrival, the hotel manager 唐皓 was absolutely responsive to my enquiry. He advised me on our itinerary. His recommendation for hotel in Shangri-la, restaurants in Lijang and the 土司宴 in Ancient town of Dukezong is excellent. The private car charter for jade dragon snow mountain day trip he arranged for us is very good. The driver made it very convenient for us as he always dropped us off at the nearest spots possible to the entrances for 藍月谷 and ropeway. With the hotel manager’s help, our trip is hassle free. He even helped us pay in advance for the jade dragon snow mountain ropeway tickets & private car charter. He secured a very good time slot 10:30am for the ropeway for us. We stayed in the biggest room with fantastic view of the ancient city and mountains for our first night there. The room was very spacious. We are two adults and one child. The hotel manager was so thoughtful that he added a single bed to the room for free. We returned to the hotel again after our 2 days and 1 night trip to Shangri-la. This time, we stayed in the other room which has a big bath tub with view of the ancient city and the mountains and the bath tub can fit two. My son and my husband had a great bath soak together. I got to see sunrise sitting comfortably in the room. He and his crew are so friendly and hospitable. They carried our suitcases for us to go up and down the stairs from car drop off & pickup points to go to the hotel. Breakfast was delicious. The only miss is that coffee is not included in the breakfast.
6/9
Marinomad
Superior Double Room
Stayed in Aug 2024
Family
20 review
4.7/5
Amazing
Posted on Oct 2, 2024
Great place. The hotel is located right in the heart of the ancient town, so there are lots of restaurants and shops around. Owner is very friendly and amicable, and gives great recommendations on where to go and what to do. I would stay again if I visit Shangri-La again.
Response from Property: 尊敬客户您好,感謝您的點評,也非常感謝您對香格里拉非梵酒店的大力支持,歡迎您再次光臨,全體非梵家人祝您生活愉快!扎西德勒!
Tobbysumo
Deluxe Room (2 beds)
Stayed in Aug 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Sep 3, 2024
Hotel is located right outside the old town, which is convenient if you have big luggage. Room is big with necessary amenities. Staff service is fantastic and responsive, they even bother to call an overseas line to confirm your arrival. However hotel needs some renovations as it's kind of old. Room lighting is dark, wires on the top cabinet are slightly exposed and spider web at the toilet corridor lighting's. Free to watch TV programs are very old.
Response from Property: Dear customer, hello! First of all, I am very sorry for the unsatisfactory stay experience. We will upgrade according to your valuable suggestions and try our best to make every guest have a satisfactory stay experience. We look forward to your visit again! I wish you a happy life, Zhaxi Delek! !
natanele
Multi-level Family Suite
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 30, 2024
My room in Feifan is going to be the highlight of the stay. It is large, spacious for family of 4. The second floor is definitely the cutest part. We really enjoy our stay here. The host also helped us with all travel related needs like ordering taxi, sending us chaffeur to tour the Napahai, bringing us luggage, as well as picking us up at the train station. One thing to add, I felt like a proper training for the reception would really elevate the overall "luxury" experience. The breakfast needs more depth, maybe ******* meal will make this more special. Kudos to the manager for sending us back to the train station. Notes for foreigner, try to get locals to phone the hotel number to inform them about your booking so they can have your wechat for convinience.
Response from Property: Hello! Thank you very much for choosing to stay in our hotel. Your satisfaction is our greatest motivation. We will continue to provide excellent service for every guest and look forward to your visit again! Have a good life!
Chornous
Deluxe Double Room
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Great experience, room was very big and cozy! Breakfast are really nice 👍
Response from Property: 尊敬的顧客您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為給每一位客人帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着您隨時回來。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Feifan Hotel is conveniently located in Shangri La Old Town (Dukezong) and is fully accessible by car/taxi, which can drop you off right in front of the hotel. The hotel is tastefully decorated, paying homage to the town's Tibetan's roots, which is what makes the hotel very charming to me. The room itself is very clean comfortable to stay in, the amenities and kits provided are more than plentiful. The floors in front of the bathroom are also heated, which is very surprising (I wasn't expecting that). The loveliest aspect of my stay would have to be the kind hotel staff who were very helpful and welcoming to us starting from our arrival (the cups of warm tea was very relieving during the cold night). A couple of hotel staff members can converse in English, which was very helpful for us as we are foreign tourists. I appreciated the conversations I had with a staff member during breakfast about the various foods that was on offer. I also appreciated the little gift that was given to us when we checked out as the hotel staff seemed to notice that I did enjoyed several cups of butter tea during my breakfast and the help with arranging a car to transport us to the train station. Overall, I am very impressed with our stay here and would not hesitate at all to recommend anyone to stay here. It is worth it!
Response from Property: 尊敬的賓客:您好!感謝您的五星好評!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望非梵會是您回憶裏最温馨最獨特的那個!期待您的再次光臨,祝您生活愉快,扎西德勒!!
Florence TF Lee
Deluxe Double Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 23, 2023
I am a frequent traveler internationally. It is clear to me that this hotel owner has excellent standards. From minute details like toiletries, the fluffy bedroom slippers, the luxurious towels & bathrobes, to the fine cotton bed linens, I dare say they are a 6-star quality boutique hotel. The staff is friendly & accomodative. There is also batista coffee at breakfast. Location wise, it is so convenient! 3min walk to the Dukezhong bell. I highly recommend this boutique hotel.
Response from Property: Dear guests, hello! Thank you for your 5-star review! We are honored to provide you with a satisfactory experience. Your satisfaction is our primary goal, and we will continue to work hard to provide you with better services. We look forward to seeing you again. The Fei-Fan family here wishes you a happy life and a happy family, Tashi Delek!
Jasmin_B
Stayed in Apr 2022
Couples
23 review
5.0/5
Outstanding
Posted on May 20, 2022
We can highly recommend this accommodation to everyone! We didn't expect the kindness and great service of the whole staff as well as the owner. The room was very comfortable especially with the floor heating and luxury bed.
Response from Property: I m on behalf of all staff members of Feifan hotel,I would like to say thank so much for the great feedback. We are very happy to hear that you are enjoying with your short trip in the Shangri-la. Your satisfaction is our energy to move forward to work for the present,past and future. Continue we will keep this behavior to move forward. Once again I would like say thank you so much and Tashi Delek. Hope we will see you soon again. I wish both of you hv pleasant journey and all the best. All is well.
Winxi
Superior Double Room
Stayed in Nov 2022
Couples
4 review
5.0/5
Outstanding
Posted on Dec 25, 2022
Very sweet girls behind the reception. Beautiful hotel.
Response from Property: thank you very much for your sweet and warm comments.wish you happy life and successes ahead.
Zanshimeiyounicheng
Deluxe Double Room
Stayed in Jan 2025
Other
3 review
4.3/5
Very Good
Posted on Feb 5, 2025
The hotel opened in 2016 is generally good. It is located in the ancient city, with parking spaces in the alley next door and friendly front desk service. There is a little less meat in the breakfast, and the room details are still a little lacking.
Original TextTranslated by Google
6/9
Response from Property: 尊客您好:非常感謝您願意花寶貴的時間非梵酒店點評,您的滿意是我們的追求,感謝您的好評,非梵全體家人祝您:一切順利,扎西德勒!
Guest User
Multi-level Family Suite
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The location of the hotel is very convenient, the room is well heated, the service is attentive and proactive, the clerk is warm and friendly, and the family room is very suitable for a family with children. I will recommend it to my friends.
Original TextTranslated by Google
Response from Property: 親愛的顧客,感謝您選擇入住非梵香格里拉店,也感謝您對酒店的認可並給了5星好評,我們會繼續努力,爭取做得越來越好,請您保持關注我們,我們非常期待您再次光臨非梵酒店,找到熟悉的感覺,祝您生活愉快,扎西德勒。
Qiqibushiqiqi7
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
132 review
5.0/5
Outstanding
Posted on Jan 25, 2025
Facilities: Very good Sanitation: Very clean Environment: The best hotel in the ancient city Service: The service is also very good The room is very warm with floor heating!
Original TextTranslated by Google
Response from Property: 親愛的顧客,感謝您選擇入住非梵香格里拉店,也感謝您對酒店的認可並給了5星好評,我們會繼續努力,爭取做得越來越好,請您保持關注我們,我們非常期待您再次光臨非梵酒店,找到熟悉的感覺,祝您生活愉快,扎西德勒
Guest User
Multi-level Family Suite
Stayed in Dec 2024
Family
16 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The building is unique, the room is warm, the breakfast is rich, and the owner is enthusiastic to help us find a driver.
Original TextTranslated by Google
Response from Property: 尊敬的客户您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真實的滿意度摧薦出去的,同時我們也很榮幸能為您提供最優貨的服務。非常歡迎您無論商務出差或者是旅行再次選擇我們酒店!真誠期待您的再次光臨。祝您生活愉快,扎西德勒!
Haoxiangchuquwan!!!
Deluxe Double Room
Stayed in Oct 2024
Couples
9 review
4.8/5
Amazing
Posted on Nov 19, 2024
Very cozy room. It's a ******* house. The ethnic characteristics are strong. The breakfast is delicious. The service is very thoughtful and responsive. The pick-up is very stable. The price is very, very good. The floor heating is very hot. Be careful when opening the box. My chocolate has melted haha
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們分店並分享您的入住感受!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。您的意見對我們很重要,細節服務一直是我們長期以來尤為關注的重點,很高興您能及時提點我們,期待您的再次光臨!祝您生活愉快 扎西德勒