Guest User
March 11, 2025
The room is very clean and the staff is very friendly. They will greet you every time you go out! The store is stylishly designed and close to various scenic spots. It is very convenient to eat. All the items that come into contact with the skin are disposable, which is very reassuring. Overall, it is very good. I also have some small suggestions:
1. Staff can wear LVog name tags that represent the store so that customers can tell who are the staff.
2. Because the store uses WeChat or directly connects with staff, you can prepare precautions in advance and copy them directly to customers, such as breakfast time and location. Wi-Fi does not have a password and can be scanned by QR code on the desktop. Reduce the number of customers coming to the store staff, and directly introduce the hotel benefits such as making tea around the fire in the store. This is because some customers do not check the platform and think that the store is falsely advertising if they do not claim it themselves.
3. You can put a bowl of sugar in the breakfast porridge. Customers can choose, and can also add a drink such as milk.
4. When cleaning the OD room, you can wipe the basin. It is not just about removing the garbage and replenishing the disposable consumables. Sometimes the basin is full of hair and water stains. After coming back, you subconsciously use a face towel to wipe it. You may not use so many face towels. Most of the time, you just wipe other parts of the basin. When cleaning, help the guests wipe it. The disposable consumables may be replenished less and save costs. The bathroom floor towels placed on the floor must have been used and can be replaced with clean ones.
Of course, I made this suggestion because I am very satisfied and hope that your store will get better and better. Next time I go to Shangri-La, I will still firmly choose Wai Wai.
Original TextTranslation provided by Google