Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)

Vienna Hotel (Shanghai Pudong Airport Nanzhu Road) Reviews

Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)

No.12 Puhong West Road, Pudong New Area, Shanghai, ChinaView Hotel Details
Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)
Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)Vienna Hotel (Shanghai Pudong Airport Nanzhu Road)
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Vienna Hotel (Shanghai Pudong Airport Nanzhu Road) Guest Reviews

4.4/5
234 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(234)
Positive reviews(222)
Reviews with photos/video(51)
Offers pick-up/drop-offs(63)
Friendly front desk staff(29)
Close to airport(20)
Easy to get around(17)
Would stay again(11)
Comfortable bed(11)
Perfect for business trips(6)
Delicious breakfast(5)
Negative reviews(12)
Traveler LH
Standard Queen Room
Stayed in Jan 2024
Business travelers
43 review
4.5/5
Great
Posted on Feb 24, 2024
Very comfortable, near the airport. They also offer shuttle service to the airport which is very convenient.
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Lone_Sojourner
Standard Queen Room
Stayed in Feb 2023
Solo travelers
10 review
4.2/5
Very Good
Posted on Apr 1, 2023
I arrived after 11 pm had a quick and easy check in. I had paid in advance and was surprised that I didn't have to leave a deposit. This was a great, economical stay for easy access to the airport (about 25 minutes) using their free shuttle. I would stay here again for late arrival early departure to the airport. I would not stay more than 24 hours because there's nothing in the area but local restaurants.
Response from Property: 感謝您對我店服務的認可,我店提供免費機場接送,迪士尼接送。到機場大概20幾分鐘,到迪士尼也30幾分鐘。歡迎您再次入住我店,有任何需求可撥打前台電話,專屬客服24小時為您提供專業服務!
Guest User
Standard Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The service is good and the attitude is good. The hotel style is good👍 and the facilities are complete. Xiaoyu at the front desk has good service and is considerate. Check-in is quick. The room is clean and tidy, the bed is big, the bathroom is clean, and the shower is comfortable. The breakfast is also rich in variety and clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Standard Family Room
Stayed in Jan 2024
Family
8 review
1.0/5
Posted on Mar 5, 2024
The worst hotel I have ever stayed in. The carpet in the room was dirty. The bath towels were old, torn and thin. The breakfast was terrible. The fried rice noodles were full of oil and clumped into lumps. The steamed sweet potatoes were still moldy and had moldy spots. Obviously, several of them were rotten to the naked eye, and they did not regard the residents as human beings. The service attitude at the front desk is poor, they are so arrogant that they don't treat you as a guest. The lady who cleans the room did not change the bath towels. The bath towels delivered by phone should have been wiped on the floor. They were brought back from stock for a long time and still have gray hair on them. ,fear. I guess there are many customers who have been deceived and vowed never to come to this store again. I was fooled by their Disney pick-up or airport pick-up service. It costs 15-18 yuan to go from this Vienna Nanzhu store to the nearest subway Nanhui station. This is probably the worst Vienna hotel branch in the country. It lacks management. The hygiene is worrisome. Everyone at the front desk wears casual clothes and is very amateurish. If this hotel was not one of the five hotels in the ** platform package, no one would want to stay there. I regret it very much. Because I had to fly to South Korea from Pudong Airport early in the morning on the last day, and I had a lot of luggage with my children, so I had already repacked and changed hotels!
Original TextTranslated by Google
Response from Property: Dear guest, seeing your comments, we regret that we cannot give you a satisfactory stay experience. Your sincere evaluation is a spur to the hotel's continuous improvement. At the same time, if you are dissatisfied with anything during your stay, you can report it to the front desk. The front desk staff on duty will definitely give you a satisfactory solution. The hotel will definitely actively adopt your suggestions for rectification. The hotel will always greet every customer with better service. We look forward to seeing you again!
Guest User
Business Queen Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 13, 2023
The room is very clean and well-equipped. The soundproofing is excellent. There is a pick-up service to the airport, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise for the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "heart service", and we are also looking for opportunities to provide you with services. Our hotel is affordable and provides 24-hour free and airport drop-off services. Free pick-up and drop-off to Disney. It is very convenient to eat at the door and take the subway. It is the best choice for you to transfer or play. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!
Anonymous User
Standard Queen Room
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 12, 2023
The hotel's Disney shuttle bus is very convenient. The air conditioning is good. Xiaoyu at the front desk is serious and responsible. It's a good check-in experience. The snacks at the door are very delicious.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Sep 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2023
The facilities are complete and the service attitude is very good. Hygienic, clean and tidy, I booked this hotel because I needed a connecting flight because I saw the free shuttle. The check-in experience was very good, the front desk staff had a very good service attitude and were very smiling. Made me feel at home and comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Facilities: Complete facilities Hygiene: clean Environment: The environment is clean and parking is convenient. Service: The front desk and pick-up staff are very friendly. I went to Disney and enjoyed the free pick-up and drop-off service🤗🤗Every question was answered and all requests were answered. When you go out, it's really heartwarming to encounter a hotel with such good service. Recommended stay
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers free 24-hour airport pick-up and drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Sep 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 24, 2023
The transportation around the hotel is convenient, the rooms are clean, comfortable and elegant, and the bathroom has dual washbasins with separate wet and dry sinks. I need to buy some extra items, but it seems to be delivered by a robot. The breakfast is rich in variety and tastes very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Suiyueran-4463
Standard Queen Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Beyond imagination, the environment is nice and quiet. The room is also very clean. I will stay there again. The location is easy to find, and the airport pick-up service is great
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Standard Queen Room
Stayed in Sep 2023
Other
6 review
5.0/5
Outstanding
Posted on Oct 24, 2023
The front desk service is very good, parking is convenient, the room is clean, and I got a free upgrade to a king-size bed room with a window! ! Affordable price!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise for the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "heart service", and we are also looking for opportunities to provide you with services. Our hotel is affordable and provides 24-hour free and airport drop-off services. Free pick-up and drop-off to Disney. It is very convenient to eat at the door and take the subway. It is the best choice for you to transfer or play. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey.
Guest User
Standard Queen Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2023
The hotel is very clean, airport pick-up is very convenient, and the facilities are quite complete.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise for the hotel. At the same time, thank you for your recognition of the hotel. The hotel has always advocated "heart service", and we are also looking for opportunities to provide you with services. Our hotel is affordable and provides 24-hour free airport pick-up and drop-off services. Free pick-up and drop-off to Disney. It is very convenient to eat at the door and take the subway. It is the best choice for you to transfer or play. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!
Anonymous User
Standard Queen Room
Stayed in Sep 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 23, 2023
The hotel has very convenient transportation. There is free airport pick-up. I made an appointment with the hotel for airport pick-up before boarding the plane. The chef was very nice. When I checked in at the front desk, the waiter at the front desk was very enthusiastic and helped me check in. Because it was my first time in Shanghai and I was going to the city the next day, the front desk patiently told me the route. The room is clean, the hot water is fast, the bed is very comfortable, everything is good. In the morning, online taxis can be picked up directly at the door of the hotel. It is not far from the subway station and the price is affordable. Highly recommended! ! Xiaoyu at the front desk is very nice and has a good service attitude. I will stay here again next time I go to Shanghai~
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise of the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "careful service", and we are also diligently looking for opportunities to provide services to you. Our hotel is affordable and offers 24-hour free and airport drop-off service. Free transportation to and from Disney. It is very convenient to eat at the door and travel by subway. It is the best choice for you to transfer or travel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Business Queen Room
Stayed in Mar 2024
Family
4 review
1.0/5
Posted on Apr 15, 2024
The facilities are old, the environment is shabby, the hygiene is disgusting, the sheets are yellow and black, the front desk has a bad attitude, this is the worst hotel I have ever stayed in, no doubt about it
Original TextTranslated by Google
Response from Property: Dear guest, we regret that we were unable to provide you with a satisfactory stay experience after reading your comments. Your sincere evaluation is a spur to the hotel's continuous improvement. The hotel attaches great importance to your questions. The relevant department managers will strengthen the training of employees. We apologize to you again. The hotel will always welcome every customer with better service. We look forward to your visit again.
Donghunxihun
Standard Queen Room
Stayed in Feb 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Apr 1, 2024
Airport shuttle bus: Book the shuttle bus for the next morning in advance the night before, and the driver will deliver it directly to the airport departure terminal Airport pick-up service: The pick-up man has a very good attitude The facilities and hygiene are average, and there are many places to eat around. As a transfer, it's okay and quite convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point praise for the hotel, and thank you for your recognition of the hotel. The hotel has always advocated "heart service", and we are also looking for opportunities to provide you with services. Our hotel is affordable and provides 24-hour free and airport drop-off services. Free pick-up and drop-off to Disney. It is very convenient to eat at the door and take the subway. It is the best choice for you to transfer or play. Thank you again for your affirmation of the hotel, and look forward to visiting again. I wish you a pleasant journey!