Crystal Orange Hotel (Shanghai The Bund Jinling East Road) Reviews
Crystal Orange Hotel (Shanghai The Bund Jinling East Road)
No.511 Jinling East Road, Huangpu District, Shanghai, 200021, ChinaView Hotel Details
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Crystal Orange Hotel (Shanghai The Bund Jinling East Road) Guest Reviews
4.7/5
Outstanding
4580 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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Close to metro(353)
Friendly front desk staff(309)
Delicious breakfast(273)
Perfect for business trips(81)
Negative reviews(85)
Guest User
Double Bed Room (Mini Fridge + Smart Guest Control)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The staffs are very friendly and warm. The rooms are clean and well served! Location is good! Recommend!
Response from Property: Dear guests, hello! Thank you for staying at Crystal Orange Hotel Shanghai Bund Jinling East Road. Thank you very much for sharing your stay experience. We are very happy to receive your recognition of our service. The hotel has a laundry room and a gym, which are located next to the restaurant on the B1 floor and are open to guests free of charge all day. The hotel is located in the bustling area of the city center, 50 meters away from Metro Exit 5 of Line 14 and 8, and one kilometer away from the Bund, Nanjing Road Pedestrian Street, People's Square, Great World, and Yu Garden City God Temple. The hotel is surrounded by century-old restaurants such as Dexing Pavilion, Little Shaoxing, Little Jinling, Gelaoguan Hotpot, and the characteristic Haring Bullfrog Noodle House! Convenient transportation, convenient eating, drinking, playing, and shopping! We are committed to creating the warmest service and the best quality products, and look forward to your visit again! I wish you a happy life and happiness every day! General Manager: Chen
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 29, 2024
Good location, near metro, within 3min walk.
Great breakfast!
Free self laundry
Friendly, polite and helpful hotel workers.
6/8
Response from Property: All encounters in the world are reunions after a long separation. There is always a smile for us to bloom, and there is always a meeting that beautifies the whole process. Because of your good comments, our hearts are warmed. Seeing your good comments, Crystal's heart is warm. We look forward to meeting you next time~ General Manager: Chen
Robynem
Double Bed Room (Mini Fridge + Smart Guest Control)
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 24, 2024
This hotel was a great find! It’s not available on some American booking platforms, but is cheaper and much nicer than some options available. I would recommend using trip.com for Chinese hotels. The rooms are modern and a good size. At this price point it is definitely somewhere I would stay again. The location is walking distance so nanjing road and yuan garden. But in a quiet location and near a subway.
The staff also are a stand out here. They gifted us apples for Christmas Eve and when we left some food behind in the fridge, we called up and they got it and put it with the luggage we had left for the day. Great service!! :)
Response from Property: Dear guests, hello! Thank you for staying at Crystal Orange Hotel Shanghai Bund Jinling East Road. Thank you very much for sharing your stay experience. We are very happy to receive your recognition of our service. The hotel has a laundry room and a gym, which are located next to the restaurant on the B1 floor and are open to guests free of charge all day. The hotel is located in the bustling area of the city center, 50 meters away from Metro Exit 5 of Line 14 and 8, and one kilometer away from the Bund, Nanjing Road Pedestrian Street, People's Square, Great World, and Yu Garden City God Temple. The hotel is surrounded by century-old restaurants such as Dexing Pavilion, Little Shaoxing, Little Jinling, Gelaoguan Hotpot, and the characteristic Haring Bullfrog Noodle House! Convenient transportation, convenient eating, drinking, playing, and shopping! We are committed to creating the warmest service and the best quality products, and look forward to your visit again! I wish you a happy life and happiness every day! General Manager: Chen
Winnie YLS
Selected Room - With View (Terrace)
Stayed in Nov 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 29, 2024
This hotel location is good, nearby have many restaurants. The room also big and nice, outside balcony also have the good view, can see the Pearl Tower.
Response from Property: Dear distinguished guest: Hello! Thank you for choosing Crystal Orange Shanghai Bund Jinling East Road Hotel as your resting place on your journey. Time is like water, always speechless. Happiness is a blessing. Meeting you is a kind of luck. I look forward to your next visit! General Manager: Chen
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Couples
1 review
3.5/5
Posted on Dec 1, 2024
Location is nice! The nearest is metro station “Dashijie” exit 5, and 6 about 100-300m. There are some minimarts which are lianhua, lawsons, and family mart. Staff cannot communicate in English but they have translator device that help them to communicate with us. Also, the staff are helpful and nice. They can call you a taxi but it’s quite more expensive that you call Didi yourselves. However, I am not impressed with the room. The toilet is quite smelly (for every night that I have been here). There is no cooling mode for air conditioner (only heater for this season (November)). The staff give us a fan to use while we’re sleeping. Movever, wifi is cannot use for google, Facebook, Youtube and other communication applications except wechat!
Response from Property: Dear guests, hello! Thank you very much for choosing Crystal Orange Hotel Shanghai Bund Jinling East Road! It is a pity that we did not receive your five-point praise for this stay. We called taxis with meters, which may not be able to use coupons on the software. You can also call a taxi through Didi on your mobile phone. I hope to have the opportunity to communicate with you more and give us more valuable suggestions. We will do every service and hygiene link meticulously to live up to your high expectations of the hotel! I hope Crystal can become your home in Shanghai! We sincerely look forward to seeing you again!
Guest User
Deluxe Family Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Nice service, the room is very clean. the staffs also niceree. Rcmmm!!!!
Response from Property: Dear guests: Hello! Thank you for your patronage and love for Crystal Orange Shanghai Bund Jinling East Road Hotel! We have been committed to providing you with a comfortable accommodation environment with friendly and delicate services. We hope to serve you again next time. General Manager: Chen
Tri Nur
Deluxe Queen Room
Stayed in Sep 2024
Couples
3 review
4.0/5
Very Good
Posted on Oct 26, 2024
This hotel is close to several good restaurants.
you must eat at my recommendation restaurant, you won’t regret it.
Response from Property: Dear guests, hello! Thank you for staying at Crystal Orange Hotel Shanghai Bund Jinling East Road. Thank you very much for sharing your stay experience. We are very happy to receive your recognition of our service. The hotel has a laundry room and a gym, which are located next to the restaurant on the B1 floor and are open to guests free of charge all day. The hotel is located in the bustling area of the city center, 50 meters away from Metro Exit 5 of Line 14 and 8, and one kilometer away from the Bund, Nanjing Road Pedestrian Street, People's Square, Great World, and Yu Garden City God Temple. The hotel is surrounded by century-old restaurants such as Dexing Pavilion, Little Shaoxing, Little Jinling, Gelaoguan Hotpot, and the characteristic Haring Bullfrog Noodle House! Convenient transportation, convenient eating, drinking, playing, and shopping! We are committed to creating the warmest service and the best quality products, and look forward to your visit again! I wish you a happy life and happiness every day! General Manager: Chen
HONG LEONG
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
4.5/5
Great
Posted on Nov 7, 2024
Contemporary design hotel and very conveniently located within short walk from Metro service that connects to everywhere. Many eateries nearby as well. Room can be rather small. No view even though selected with windows
Response from Property: 尊敬的賓客您好!感謝您下榻桔子水晶上海外灘金陵東路酒店,同時非常感謝您分享這次的入住體驗,非常高興能得到您對我們服務的認可,酒店擁有洗衣房及健身房,位置在B1層餐廳旁,全天對住客免費開放,酒店位於市中心繁華地段,距離14、8號線大世界5號地鐵口50米,外灘、南京路步行街、人民廣場、大世界,豫園城隍廟步行均為一公里,酒店周邊有百年老店德興館、小紹興、小金陵以及哥老官火鍋、特色哈靈牛蛙麪館等!交通便利,吃喝玩樂購一體方便!我們致力於打造最温馨的服務,最優質的產品,期待您的再次光臨!祝您生活愉快,天天開心!總經理:Chen
U.
Superior Queen Room
Stayed in Jun 2024
Couples
3 review
4.2/5
Very Good
Posted on Aug 21, 2024
Good location to travel around Shanghai. Not really close to Nanjing road so the location itself is quite peaceful at night.
Response from Property: Time is peaceful, my heart is at ease. Only after experiencing it will you understand. Crystal Hotel continues to provide the same accommodation environment and more comprehensive services as before. If you like it, you can come back and visit us. Wishing you a happy life! General Manager: Chen
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
2 review
4.0/5
Very Good
Posted on Jan 7, 2025
Decent spread for breakfast. Waiting for the lift could take more time than usual. Pick up and drop off can be stressful as the cars cannot stop for long at that area.
Response from Property: 尊敬的賓客,您好!感謝您入住我們桔子水晶上海外灘金陵東路酒店並且對酒店做出寶貴的評價,給您帶來不便深表歉意,您所有的入住體驗都是我們提高與發現不足的依託,我們會根據您的反饋調整我們服務以及環境,相信您再次入住我店是會有更超值的入住體驗。期待您的再次光臨。祝您:生活愉快!
Pla Wan Noi
Family Suite
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel is excellent, located close to both The Bund and Yuyuan Garden. Within a 5-minute walk, there are restaurants, convenience stores, a train station, and a pharmacy. It's an incredibly convenient location. What impressed me the most was the staff's friendliness. Although they couldn't speak English, they were willing to help with everything. The room was free from cigarette odors, equipped with modern facilities, and exceptionally clean. If I visit Shanghai again, I will definitely stay here.
Response from Property: Dear guest: Hello! Thank you for choosing Crystal Orange Shanghai Bund Jinling East Road Hotel as your stop for rest during your journey. Time is like water, always speechless. Being happy is a blessing. Meeting you is a kind of luck. We look forward to your next visit! General Manager: Chen
Jasmine Yam
Deluxe 2-bed Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Now that I have a proper time as I am on my way to hz. The counter staff ready to answer any questions that we have. The most remarkable is our daily lady that comes and help to clean our room she is so sweet and helpful. The breakfast spread was amazing and is full spread of western and local food. Location is near to dashijie metro and to call didi to anywhere is so convenient. Rooms are comfortable but I yet to figure out how to control the aircon/heater.
Ps: don’t push customer for review when they are trying so hard to get didi as we are rushing for train. Today the counter staffs Is very pushing for a review which I don’t understand what is the hurry. I had repeatly said I will do it when I am in my most comfortable timing for the best review and I am rushing. I spoke in mandarin and he keep saying is company kpi, please management train your staff review are optional and no pressure for your kpi.
Response from Property: Hello dear guests! Thank you for staying at Crystal Orange Shanghai Bund Jinling East Road Hotel, and thank you very much for sharing your stay experience. We are very happy to have your recognition of our services. The hotel has a laundry room and gym, located next to the restaurant on the B1 floor, available all day long. It is open to guests free of charge. The hotel is located in a prosperous area of the city center, 50 meters from the Great World Metro Station No. 5 of Lines 14 and 8. The Bund, Nanjing Road Pedestrian Street, People's Square, the Great World, and the Yuyuan City God Temple are all within a kilometer's walk. The hotel is surrounded by There are century-old restaurants such as Dexing Hall, Little Shaoxing, Little Jinling, Ge Laoguan Hot Pot, and the special Haring Bullfrog Noodle House, etc.! Convenient transportation, eating, drinking, playing and shopping all in one place! We are committed to providing the warmest service and the highest quality products, and we look forward to your visit again! I wish you a happy life and happiness every day! General Manager: Chen
aleckj508
Superior Queen Room
Stayed in Nov 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Dec 10, 2024
The room was clean, lights and TV are voice activated. Cleaning staff tidied up my room even though I had put up the "do not disturb" sign which I didn't mind personally, but can see that being an issue for some. The hotel is located about a 15-20 minute walk away from nanjing rd and the bund, but there is a metro station just two blocks away. The surrounding area is kind of dead especially at night so if you're traveling for leisure, I suggest finding a livelier area to stay in.
Response from Property: 尊敬的賓客您好!非常感謝您選擇桔子水晶上海外灘金陵東路酒店!此次入住沒能得到您的五分好評,真的是非常遺憾呢。希望有機會與您有更多的溝通與交流,給我們提出更多寶貴建議。我們會細緻的做好每一個服務環節,不辜負您對酒店寄予的厚望!希望水晶能夠成為您在上海的家!我們衷心的期待着您的再次光臨!
Guest User
Family Theme Room (Mini Fridge + Smart Guest Control)
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 13, 2024
Friendly staff and clean room. Food has many choices too. Overall experience is good. Just a bit pricy
Response from Property: 尊敬的賓客您好!感謝您下榻桔子水晶上海外灘金陵東路酒店,同時非常感謝您分享這次的入住體驗,非常高興能得到您對我們服務的認可,酒店擁有洗衣房及健身房,位置在B1層餐廳旁,全天對住客免費開放,酒店位於市中心繁華地段,距離14、8號線大世界5號地鐵口50米,外灘、南京路步行街、人民廣場、大世界,豫園城隍廟步行均為一公里,酒店周邊有百年老店德興館、小紹興、小金陵以及哥老官火鍋、特色哈靈牛蛙麪館等!交通便利,吃喝玩樂購一體方便!我們致力於打造最温馨的服務,最優質的產品,期待您的再次光臨!祝您生活愉快,天天開心!總經理:Chen
PlayMaker69
Deluxe 2-bed Room
Stayed in Nov 2024
Travel with friends
11 review
3.2/5
Posted on Dec 6, 2024
Clean room and good bathroom too.
We book 2 rooms, unfortunately one room was hot like sauna (27 degrees) cos the temperature control wasn’t functioning well, staffs said just open the window and sleep 🥲
Hotel to Nanjing pedestrian street, you need to walk within 1.5km, that’s fine for us.
Plus point, this hotel come with Free parking.
Response from Property: 尊敬的賓客,您好!感謝您入住我們桔子水晶上海外灘金陵東路酒店並且對酒店做出寶貴的評價,給您帶來不便深表歉意,您所有的入住體驗都是我們提高與發現不足的依託,我們會根據您的反饋調整我們服務以及環境,相信您再次入住我店是會有更超值的入住體驗。期待您的再次光臨。祝您:生活愉快!