Emerson Resort & Spa

This is THE PLACE to be if you are visiting the Catskills. The area alone is a 10/10. You are right on the river w/ hiking trails nearby. We spent several hours at the fire pit and met so many other fun visitors. Dinner at the restaurant on site was delicious!!! The rooms come w/ all your amenities We had a kitchenette w/ fridge and microwave, I high,y recommend this place for a wonderful weekend

I went to Emerson on my honeymoon and checked in for two $35 day passes at this “spa” at 3:15 and ordered two drinks and a food platter, expecting a relaxing afternoon after hiking to use their facilities. At 3:45, after spending 30 minutes on their porch eating/drinking, I was told that the spa closed at 4pm and we would have to leave. When I checked in at 3:15pm and spoke with both the front desk and the spa, no one told me that the spa closed at 4pm, or I would not have paid for the food, drinks, or day pass for 30 minutes. I had zero time to use the hot tub or the rooms with a sauna or any of the other amenities I paid for. When I raised my concern that no one told me the spa was closing 45 minutes after my check-in, the staff was dismissive and rude. The manager refused to give a refund and did not express any apologies that her staff had neglected to mention the spa was closing 45 minutes after we checked in for a DAY pass. They did not seem concerned with providing any semblance of customer service and would rather keep our $35 than offer any sort of grace or concession. Needless to say, this was a terrible experience and was by far the worst part of our honeymoon.

Rustic room in the lodge was large and comfortable. The food in the restaurant was delicious and kayleigh our bartender made the best chocolate martini. My only criticism would be the poor wifi but understand it is being addressed next month.