Shah Alam Hotels with Pools

Disappointing Experience at Mardhiyyah Hotel I recently stayed at Mardhiyyah Hotel Shah Alam, and unfortunately, I was left quite disappointed with my experience. Upon checking in, I found a tin of Coke left on the table in my room. When I called housekeeping, they simply came and took it away without even apologizing or offering to change the room. Having worked in hospitality myself, I know this is not acceptable service. Additionally, our room did not include breakfast, so we paid RM50 per person. However, the breakfast service was subpar. Despite there not being many guests at the time, it took more than half an hour to refill the nasi lemak, and other food items weren’t topped up at all. I felt like I was paying RM50 for very little in return. When I approached a waitress (middle-aged, free hair, wearing glasses) to inquire about the delays, she completely ignored me. After I mentioned that I had paid RM50, she continued to disregard me and instead talked to the other waitstaff, who all stared at me. It was a truly frustrating and unprofessional experience. I believe the general manager of Mardhiyyah Hotel needs to review staff training, especially in customer service, and ensure that food replenishment is timely. This experience was not up to the standard I expected, and I hope the management addresses these issues. Here are some pictures of the Coke in the room and the empty trays during breakfast.

All is good.. Amazing service.. Cleanliness is superb.. Variesties for breakfast + dinner buffet.. Satisfactory food.. Definitely the best hotel in this area.. Will return if time permits..

Strategic location. Just a walking distance to mall & have 2 food truck area nearby the hotel. Nice view of masjid shah alam 👍 breakfast is ok. Parking is free for in-house guest but the ramp quite narrow. Overall good.

I enjoy staying at Double Tree bit far from Kul city tend to be less busy. I have stayed here several times with park view room and enjoy the I city theme park and Central I City malll 100m away from the hotel. Blue mosque was visible from my room and most of thel pic is right next to the hotel within walking distance. I drove to Setia Mall 15min away from the hotel was a nice visit. I city Mall has plenty eating options and shopping experience and I find sports direct here slightly cheaper than other outlets. I recommend this hotel.

Second time staying here, the service is getting better and more efficient as we only need to scan the qr codes in our room for any help regarding our stay. Will stay here again as the room is very spacious and great for family

The room is nice and within exoectation for the 5 star resort hotel. However, the Hotel need to upgrade the service in term of registration; especially with this one guy who is not that friendly. I checked in around 3:30pm . First the hotel seems difficult to find my booking under my name but later it was resolved. Then the Reception guy told me that the Room is not ready and I have to wait; and he said he will approached me once received feedback from Housekeeping. I was waiting for 1/2 hour and still no one approached me. Then I went back to front desk to ask for update. As that guy was occupied with other registration, i managed to talk to another guy who seems genuinely trying to assist me. Then I can see this guy struggling to find a ready room ... as the one room that he said ready was snapped up by another guy at reception. ************* it was finally resolved after long wait at the lobby. I'm not sure whether I received this kind of treatment because Ive booked via Trip.com and not directly with Hotel. But then I saw all my other friends who went to register with another reception guy, managed to get their room straight away, although they are also booking via other agents like *********** etc.

I checked in yesterday and they have a problem with internet for the whole day so i am unable to done my work. And for today they only replaced one towel in my room. I called to the reception staff asking for towel, she said okay. After 5 minutes, a guy from reception give a call and mention they don’t have stock for the towel!! How can it be?? I called back to the reception, a lady pick up my call and she said okay she will send it up. Thanks to her. So the question here, what is happening with that guy actually??? 1st there is no internet connection on the first day, lucky the second day it back to normal. 2nd you guys didn’t replace two towel in the room, 3rd you mention that you dont have enough stock for towel while you only gave me one towel?? And that lady manage to provide me the towel. Please bring your own towel if you wanna stay here. Overall facilities is okay. The lobby is nice and clean. Just need enough training for the certain staff here. Treat your guest with fairway and we will comeback.

everything is good. the place near to setia city mall. the price is affordable and suit w the unit. the view also nice since i got the the top floor. the unit also clean and we love it so much. it would be nice if owner provide iron and hairdryer. the tv also work very well. unfortunately we have some trouble to find the place since it's very complicated. maybe owner can improve it by making video how to reach there instead of giving pics only. thanks!

找前台check in找了好久，沒有特別明顯的標誌，其實就是一個民宿。周邊吃的比較多，但沒有中餐，衹有一部電梯要等很久。

The hotel is right inside i city area, you can walk to the theme park and even the mall, a lot of food shops nearby, the rooms are as the pics, nice and clean.. no complains will surely come again. Highly recommended to those who want to crash for the night after enjoying the park and taking pics by the trees in icity