De Houz @ Setia Alam Trefoil Homestay Reviews

Bathroom not so clean a lot of mould on the walls and the water very slow go to the drain Pls take care of that and 1more thing, fan a bit dusty

This is probably the WORSE place u can book. If u want to sleep with beg bugs.. be my guest. Wasted my time travelling for 6 hours with facing traffic jam and all and to see the room like just after a war. Let the pictures do the talking lah. I wanted my booking fee refunded but they only refund my deposit. A unit that is so run down asking for deposit is a major red flag! The toilet looked like it was left like that for years! All the metal parts are rusting and walls broken!

The room door is broken and the room is so smelly. I call to complaint and the person in charge told me the smell is from the piping there then i ask why still give me the room that got smell he told me for him he can accept it. What is that bull ****😨 We dont even stay there go in and immediately call them and said wanna cancel it but still not refundable. So bad service.

DO NOT BOOK THIS ROOM. Entire experience was terrible - bed was filled with bed bugs, could not sleep for the entire night, which beats the purpose of having a hotel room in the first place? The bug bites were nasty, made my skin itchy and red which lasted for days. Agent called me and said they couldn't find any evidence of the bugs to submit for refund. I told them they should do proper deep cleaning and they can have that as an evidence but they said some owners don't allow them to do it. How is that even possible? The most important part of the room is the bed and they don't even bother to take care of it properly. The agent even told me that there had been past complaints about the same issues and there was even a customer who was hospitalised due to the bed bugs. Yet they still continue to allow customers to stay? Eventually Trip only managed to get a 50% refund and offered me 524 trip coins (???). Trip, please do something about this. This is not acceptable.

Check-in instruction was clear and easy. But the thing is the mattress and linens! These are the hearts of a stay. They have to be comfy and clean but this mattress string or structure or what is kissing the pelvic bone, basically it sunk in the middle. And the linen! Its yellowish, the caretaker said they are sorry and will inform the admin to change a batch but the one in my room remained unchanged cause i think all of their current batch is the same condition.

So far so good

Easy deal and accessible. Parking provided and no hassle in entering the building and unit.

The apartment service very good, Easy check in, check out, everything okay will come back stay again. Tre troil

everything is good. the place near to setia city mall. the price is affordable and suit w the unit. the view also nice since i got the the top floor. the unit also clean and we love it so much. it would be nice if owner provide iron and hairdryer. the tv also work very well. unfortunately we have some trouble to find the place since it's very complicated. maybe owner can improve it by making video how to reach there instead of giving pics only. thanks!

before check out the admin is very nice and efficient. however, after we checked out, the admin service was quite bad and the time to get the deposit refund was quite long, i.e. we had to wait for 3 days. not as promised i.e. the admin said 24-36 hours after check out. besides that, the toilet smells a bit bad so we can't always open the sliding door and the toilet door can't be closed.

For sure will not stay again and again Very dirty and broken sofa bed

Very average, my room TV not working.

Very bad service, very bad attitude and shameful behavior of lady supervisor but in stop one Bengali man mD Mamoon is very good ,please remove this hotel from your app because of very very bad hotel

Good.