Vincci Selección Unuk 5 GL

Amazing experience

We stayed at this hotel for 4 nights whilst on a European trip. We chose this hotel due to its location and specifically because it had a gym and outdoor pool as we knew it would be very hot in July. We were asked to complete a survey prior to our stay to suggest the purpose of our visit and what we were looking for from the hotel. We chose peace and quiet as this is an important holiday break from our work. The room we were given was located right by the lift so we got the noise of people standing by the lift and talking whilst waiting and the ringing of the lift itself, which was irritating. People were coming and going at all times of the night. The room itself was very spacious, immaculate and cool. The bed was extremely comfortable and we both slept very well when we weren’t woken by the lift. The toiletries were Clarins brand which were excellent. When we arrived, there was half a toilet roll in the bathroom and no spare so when we went out that evening, we asked for more to be brought to the room, thinking it was an oversight. On the third day our room was cleaned very late and I asked the cleaner to leave some more toilet roll but she didn’t and so yet again, I had to request some via the hotel app. Being a supposed 5 star hotel, surely the toiletries should be topped up as a matter of course? We didn’t eat at the hotel but went to the rooftop bar a couple of times. Everything was quite expensive compared to the restaurants and bars of Seville. Service was really hit and miss and we waited over an hour for water which I had to approach the bar for in the end as it didn’t come. I was too to sit back down and my water would come which it did eventually but by this time we had finished our wine. The pool area was very small but the pool was a welcome break after a very hot day walking around the city. The gym was ok, I used it twice but the fridge for water was empty both times and the air conditioning barely kept the room cool as it is a glass box in full sunlight. The equipment is quite limited so it wasn’t the best experience. Overall the hotel was ok but not brilliant. We wouldn’t return.