Marrisa
February 2, 2025
The hotel is in the central area, a few minutes walk to the Royal Palace and the Cathedral! The hotel itself is so beautiful that it has become a part of the tourist check-in. The hotel front desk and the service staff who received guests were very good. But the hotel air conditioning was loud, and I don’t know if the hotel lights had problems with the sensor or something. I took the children to order room service to eat in the hotel. While eating, all the lights went out and the baby was scared! There was no response when the switch was pressed again. I called the front desk and someone came to see it soon. He came and it was fine again (but the engineering department spoke Spanish and couldn’t communicate). The room was on the first floor and it was very noisy when the car passed by outside. The baby didn’t sleep until more than 10:40. After everyone fell asleep, there was a loud knock on the door. The room service staff knocked on the wrong door to deliver tissues and woke everyone up again! ! ! ! It was a very tossing accommodation experience! ! ! ! Thank you to the front desk staff for fixing the plane for the child✈️
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