Najinmei
March 9, 2025
The front desk staff were all very nice.
However, in the bathroom, red juice and seeds were stuck to the wall, probably because tomatoes had splashed on them.
Also, the safe in the room was broken and could not be used.
When I used room service on the first day, I told the person who came about the safe, but it seemed that he did not speak English.
However, he saw how to operate it and understood that it was broken, so I thought he would call someone else, but no one came.
I stayed for four days, but even though the cleaning was done during that time, the bathroom wall was not cleaned after all.
I used room service twice during my stay, and the first person even set it up, but the second person just left it in the middle of the room and left.
I had a hard time figuring out how to unfold the desk in butterfly style.
In addition, the staff at the breakfast venue were a mix of very pleasant people, such as wiping the table while yawning, and not so pleasant people.
If you buy your ticket at the hotel when visiting Lotte World, you can use the entrance next to the elevator and re-enter.
(If you buy it elsewhere, you will need to move a little)
However, even if you buy your ticket from a different place to go from Lotte World to the hotel, you can return to the hotel through that entrance, so unless you need to re-enter, I think it's better to buy your ticket on a cheap site like klook.
I think this is a good hotel for people with small children who will be visiting Lotte World.
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