Guest User
July 4, 2025
Still staying, but must leave a message. I have been staying here since it opened, from middle school to now working. I stay here almost every year when I go to Korea. I have stayed in everything from single rooms to suites. I may know the layout of the hotel better than new employees. But this year, the front desk clerk on the day shift is really outrageous. You must not find a middle-aged female staff member on the day shift with small eyes and very Korean characteristics. Her English is very very very very very very poor. She can't understand people and can't speak. Don't find her for anything. The hot water in the hotel suddenly stopped in the morning. I was halfway through taking a shower and called the front desk but there was no apology. I called for water during the day and they were also very unhappy to deliver it. On the day of check-in, I tried to ask if I could check in at 2 o'clock. It doesn't matter if I can't. The other party kept saying noono as if I stepped on her tail or pinched her neck, saying that the room was not ready. I said ok I can wait until 3 o'clock. After a while, she came to me and said I could pay to check in early? Does she want to charge money or is the room really not ready? While waiting in the lobby, I wanted to order takeout first. It would be delivered in about an hour just in time for check-in. I asked her to confirm whether the address was correct. She took the phone and kept saying noononono. A few days later, I thought the cookies in the lobby were delicious and wanted to buy some. I asked where they bought them. The lady said you can’t buy them because you are not Korean? I asked, what about you? ? Another very good staff member found the link and asked me to take a photo and wanted to give me some more. Then just now! I need to write down some things. There was only this lady at the front desk. I want one! One! A4 paper. She asked me what I wanted A4 paper for? I was working in the lobby at the time. I was hungry and needed A4 paper to eat, right? She took one very reluctantly and told me that normally this would be charged but this one could be given to me for free, only this time, thank you, I don’t want it. What the hell is this?
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