Courtyard by Marriott Seoul Namdaemun

맘에듭니다! 깔끔하고 언제나 친절한 응대 감사해요

The location is quite convenient, but the side effect is that the noise is really loud. It is very noisy on the street. I am a person who sleeps easily, but I still feel the obvious noise impact, because there is a bus station downstairs where many large buses stop, and from very early to very late. The second is that the sanitation of the room is average, the cleaning is not very thorough, the details are missing, and it feels like no one has cleaned the corners.  The breakfast is not very good either, it is the worst hotel I have stayed in in the past two years. The shower water is OK, it is quite flushing.

위치도 좋고 시설. 조식 모두 만족했습니다.

Arrived at the hotel at around 3pm that day, a handsome guy at the front desk on the second floor checked me in, and the whole conversation was in English. I booked a king-size bed room in advance. The pictures on the Internet showed that the window was facing the Seoul Tower, so I booked this room type. I told the front desk guy that I hope to arrange a room with a view of the Seoul Tower, and it would be better not to arrange the last room. The guy said sorry, there are no rooms facing the Seoul Tower now, so he arranged a room on the 12th floor. I didn't care too much about the direction of the room. As a result, I found that it was a corner room when I arrived in the room. The window faced the side wall of a building, and I couldn't see any scenery. Because it was a corner, the bed was not straight. I felt that I spent a lot of money and lived in an uncomfortable room, so I returned to the 2nd floor hoping to change the room. Then another lady politely changed it to a room on the 11th floor, but it turned out to be the last room and the view outside the window was not as good as the one on the 12th floor. I was really angry, so I went down to the front desk on the 2nd floor again hoping to change another room. The handsome guy said: "There are only these two king-size bed rooms." If you want to change to another room, you can only change to a lower-end room, but the cost remains the same. So I had no choice but to stay in the first corner room arranged. I have stayed in so many hotels and actually have no complaints. This time I was really a little unhappy. The reason is that such a large Courtyard Hotel, the room is so "shortage"? I looked at the lights in the hotel room at night, and almost half of them were dark. Since the guests have expressed dissatisfaction twice, why does the hotel still not know how to adapt? Or is it because I am Chinese (I really don't want to get involved in the issue of nationality), there are more than 20 floors in total, why are there only two bad rooms on the 11th and 12th floors? This is really hard to understand. Then the next morning after breakfast, before going out, I pressed the make up room display, but when I came back at 3 pm, I found that the room was not cleaned. The hotel is located in a very central location. It takes about 5 minutes to walk from Incheon Airport to Dongdaemun Market Station after getting off by bus. But there is no bus to Gimpo Airport on the way back. The 6001 mentioned on the Internet does not go to Gimpo. Based on the above, I will definitely not choose this hotel next time. The experience is really not good. With so many vacant rooms, they can only arrange two unsuitable ones for guests?