Guest User
July 9, 2024
A hotel made me feel disgusted with a country. I booked this hotel for three nights (around 2300). We arrived in South Korea at 11 o'clock in the evening. Unexpectedly, they had a stipulated check-in time (before 22 o'clock) for the first night. No one checked in. The two of us were almost sleeping on the street in a strange country. We were very helpless. No one answered our phone calls. Their hotel was at the top of an office building and there was no door to get in. We had to find a hotel nearby. Make a living for one night
At two o'clock in the afternoon the next day, I rang the doorbell and someone finally opened the door. As soon as we entered the office building, a lady got off the elevator to pick us up (I was particularly touched) and asked if we had booked their hotel. I showed her my order. She asked me why I didn’t check in yesterday, and I said I didn’t see your request for check-in time (I defaulted to 24-hour check-in for all hotels). I didn’t care about the money for the day. I just wanted to put my luggage on it quickly.
The most outrageous thing came. He actually told me that because we didn’t check in on the first day, we were in breach of contract = we couldn’t stay for the next two days. I was already numb at the time. It was very hot and raining outside. I said Okay, then refund me the money for these two nights and I’ll quickly find another hotel.
Then she actually told me that they would not refund the money... and they did not let us go up there.
I said this was unreasonable, and she said they were not a hotel and their rules were set by themselves... and asked me to find the platform to solve the problem (this may not be the first time they have done this)
I no longer wanted to struggle pointlessly with him, so I said I would go find a platform. If that didn’t work, I would call the police. When she heard that I wanted to call the police, she panicked (maybe his hotel was not legal at all).
As a result, the platform refunded my money for two nights and gave me a 100 yuan cash voucher as compensation (I still don’t know whether the platform paid for it out of its own pocket or the hotel really refunded it)
This is my experience, it’s really outrageous…
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