Kelisiduo
March 12, 2025
The Andaz Hotel has an excellent location. Cheongdam-dong and Sinsa-dong are within walking distance. Gangnam Hyundai Department Store is connected to the hotel's underground passage. There is also an Oliver Young within a 5-minute walk. In short, the location is impeccable and provides great convenience for shopping trips.
I booked 2 exclusive twin rooms with my friends. The front desk said that there was only one room of this type on each floor, so my friends and I were assigned to different floors. We stayed in Room 702. The room was large and well-equipped. The service staff was enthusiastic and responsive, showing a high level of professionalism.
However, at about 10 o'clock the next day after check-in, when we opened the door, the entire 7th floor where we were was actually being painted (as shown in the picture). The corners of the wall were painted and covered with disposable plastic sheets. Although there was no noise during the construction, it was an unprecedented experience for me to see the construction when I opened the door during the guests' stay. At least, the hotel should inform guests in advance that construction will be carried out during their stay, and the construction floor should be closed for check-in reservations. In short, this painting is incomprehensible. After I went downstairs, I also reported the situation to the front desk. The front desk apologized very politely and said that the management staff would email me to explain the situation later. I have been back for more than a week and have not received any relevant email explanation.
Overall, the hotel's hardware and services have advantages, but I sincerely hope to avoid such situations that affect the guest experience in the future, and look forward to the hotel's subsequent improvements.
Original TextTranslation provided by Google