Somerset Palace Seoul

Somerset Palace Seoul Reviews

Somerset Palace Seoul

7 Yulgok-ro 2-gil, Jongno-gu, Seoul, 03143, South KoreaSee Hotel Details
Somerset Palace Seoul
Somerset Palace SeoulSomerset Palace SeoulSomerset Palace Seoul
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1 night

Guest Reviews

8.6/10
Very Good
118 review
Verified reviews
Location8.8
Amenities8.3
Service8.6
Cleanliness8.5
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All reviews(118)
Positive reviews(16)
Reviews with photos/video(5)
Great location(8)
Negative reviews(2)
Guest User
Two-Bedroom Executive Room
Stayed in Mar 2025
Business travelers
9 review
5.5/10
Posted on May 2, 2025
Little old but good price with 2 bedrooms. The beds are not so comfortable. Convenient store at the first floor is good but not many items in there. Sharing elevators with some residents are not so convenient. Staffs are not so welcomed. Traffic in front of the hotel is bothering in and out. Breakfast menu not so impressive compared to other same level hotels.
Response from Property: Hello, customer. Thank you for visiting Somerset Palace Seoul. We sincerely apologize for not being able to provide satisfactory service during your stay at our hotel. We will share your feedback with our staff and strive to provide better service. We hope to have the opportunity to welcome you again in the future, and wish you good health and happiness. Joyce Kim Guest Service Manager
Anonymous User
Executive One Bedroom Suite Non smoking
Stayed in May 2024
Family
3 review
9.0/10
Great
Posted on Jun 23, 2024
Very comfortable stay, good location. 24*7 Convenience store right below the hotel was a saviour. The apartment doesn't get serviced once a week, though I wish it was done daily. While the apartment is spacious, the aircon is in a corner rather than the centre of the room. It would have been better to have two aircons, especially with the possibility to split the master bed by closing the sliding doors besides it. Breakfast spread was average with limited option for vegetarians.
Response from Property: Dear Guest,Thank you for taking the time to write this review.I have noted you comment in regards to the air conditioner and the breakfast service. I will share your comment with our team members and seek further improvement in our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Abby Wen
Studio Room
Stayed in Feb 2025
Couples
44 review
8.0/10
Very Good
Posted on Mar 27, 2025
The hotel facilities are relatively old, the sanitation is OK, and there is room for improvement. The location is good, there are many restaurants and convenience stores downstairs, and it takes about 3 minutes to walk to Gwanghwamun Square and Gyeongbokgung Palace. It takes 10-15 minutes to walk to the nearest subway station (Line 3, Anguomen Station).
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Response from Property: Dear Abby Wen,Thank you for taking the time to write this review.We hope that you had a pleasant and comfortable stay with us. I will share your feedback and we will continue in our improvement efforts to provide an excellent service to our residents.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
토코
Executive One Bedroom Suite Non smoking
Stayed in Dec 2024
Family
4 review
9.0/10
Great
Posted on Jan 5, 2025
The location is really great Gwanghwamun and Insadong are both within 5-10 minutes on foot. Palace view, temple view ㅋㅋ The views are all great! The facilities are also good enough ㅋㅋ
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Response from Property: Hello, customer. Thank you for using Somerset Palace Seoul. We are glad that you had a pleasant and comfortable time at our hotel, and we will strive to provide even better service in the future. We hope to have the opportunity to welcome you again next time, and we wish you good health and happiness. Joyce Kim Guest Service Manager
Guest User
Executive One Bedroom Suite Non smoking
Stayed in Feb 2025
Couples
1 review
8.0/10
Very Good
Posted on Mar 24, 2025
I stayed here for 4 nights. It's close to Angkum Station and a bus stop, so it's easy to get to Dongdaemun and Myeongdong, and I'm satisfied with the access. The hotel staff at the reception were very helpful and explained things in Japanese. There are no amenities such as toothbrushes, so you'll need to buy them. I'd like to stay here again when I go back.
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Response from Property: Dear Guest,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to do better to ensure that our residents have a warm and pleasant experience.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Guest User
Studio Room
Stayed in Feb 2025
Family
4 review
10.0/10
Outstanding
Posted on Mar 24, 2025
Although the room rate is not low, it is in the city, convenient for activities. Convenient transportation, beautiful environment, good service. Rich breakfast. Clean and hygienic room.
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Response from Property: Dear Guest,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in our service and products. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Guest User
Studio Room
Stayed in Jan 2025
Couples
4 review
10.0/10
Outstanding
Posted on Mar 14, 2025
The location is great, and it's close to Jogyesa Temple, Gyeongbokgung Palace, and Bukchon, so it's perfect for experiencing culture.
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Response from Property: 안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에서 즐겁고 편안한 시간을 보내신 것 같아 기쁘게 생각합니다. 앞으로도 계속 저희 호텔을 이용해 주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
Anonymous User
Studio Room
Stayed in Dec 2024
Solo travelers
1 review
6.0/10
Posted on Jan 22, 2025
I don't know about anything else, but the oldest-looking male employee at the desk is so rude in his approach to guests. I don't understand how someone like this can work in the service industry. I think he needs to go through basic training again.
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Response from Property: 안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.우선, 프런트데스크 직원의 태도로 인해 불편함을 끼쳐 드린 점 진심으로 사과드립니다. 고객님의 말씀은 Guest Service Team 직원들과 공유하여 좀 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.다음에 다시 고객님을 모실 기회가 오기를 바라며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
Todd2013
Executive One Bedroom Suite Non smoking
Stayed in Dec 2024
Family
24 review
9.0/10
Great
Posted on Jan 21, 2025
The hotel is in a great location. The facilities are a bit old compared to new hotels in China, but they can all be used. No problem. The hotel arranged an extra bed. When checking in, maybe because it was the weekend, you had to wait until 3 o'clock to be called to check in. This was the first time I encountered this. Breakfast is 80 points. Insadong and Ikseondong are popular around, and Gyeongbokgung Palace is also very close.
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Response from Property: Dear Todd2013,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Guest User
One-Bedroom Deluxe Room
Stayed in Feb 2025
Business travelers
11 review
8.0/10
Very Good
Posted on Mar 21, 2025
It's a very convenient place
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Response from Property: Dear Guest ,Thank you for taking the time to write this review.We are happy to hear that you had a comfortable stay with us. We hope that we will have the pleasure of welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Rainy_Wu
Executive Two-Bedroom Apartment-Non-Smoking
Stayed in Jul 2023
Family
14 review
8.5/10
Very Good
Posted on Aug 30, 2023
Well enough. The location is great. It takes 10 minutes to walk to Gyeongbokgung Palace and within walking distance to Myeongdong Bukchon. There are a lot of things to eat around The room is somewhat old. An old hotel, no matter how well maintained it is, it is still a bit old, especially the fact that the bathroom only has a bathtub is a real detractor. The TV is also very old
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Guest User
Executive One Bedroom Suite Non smoking
Stayed in Oct 2023
Solo travelers
5 review
4.0/10
Posted on Dec 3, 2023
this is breakfast how about
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6/10
olzol
Deluxe One Bedroom Suite
Stayed in May 2023
Family
1 review
10.0/10
Outstanding
Posted on Jun 12, 2023
Parking is convenient and the location is good. It is a good place to stay with children. It helped a lot on a pleasant outing. Breakfast is simple.
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Guest User
Deluxe One Bedroom Suite Non smoking
Stayed in Jan 2024
Travel with friends
162 review
10.0/10
Outstanding
Posted on Mar 4, 2024
I stayed here last time, it was good
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Response from Property: Dear Guest,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. Receiving such feedback from our residents motivates us to continually improve our service delivery.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
CHULJUN
One-Bedroom Deluxe Room
Stayed in Mar 2025
Travel with friends
14 review
9.5/10
Amazing
Posted on May 12, 2025
서울의 경복궁 등 전통적인 관광지를 원하는 친구에게 최고의 선택입니다. 시설이 오래되어 약간 낡긴 했지만 이렇게 넓은 호텔은 서울에서 찾기 힘들 것입니다. 위치나 아침식사 너무 흘륭합니다. 강북에 머무른다면 언제나 소머셋팰리스입니다.
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Response from Property: 안녕하세요, 고객님.서머셋팰리스서울을 찾아 주시는 고객님께 감사의 말씀을 드립니다.저희 호텔에서 즐겁고 편안한 시간을 보내신 것 같아 기쁘게 생각하며, 더욱 훌륭한 서비스를 제공할 수 있도록 지속적으로 노력하는 모습 보여 드리겠습니다.앞으로도 계속 저희 호텔을 이용해 주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager