Guest User
April 19, 2025
Very bad, the room is small, no window, these are not the main problems, the biggest problem is that the boss lady arranged the airport drop-off time late, resulting in us unable to check in and board the plane, causing the 8 of us to lose tens of thousands of dollars to buy expensive tickets again. Our flight was at 1:10, and she didn't send us to the airport until 12:10. We took our luggage and walked to the airport, but it was too late to check in. Tawau Airport has a rule that you must check in one hour in advance. We didn't know that Tawau Airport had this rule. We thought the time the boss lady left for us was enough for us to check in and board the plane. Because Tawau Airport is a small airport, we thought it wouldn't take too long to board the plane. We checked in offline all the time, so we also moved up the ticket time. I sent it to the boss lady in advance and asked her to arrange the time and car to take us to the airport. In the end, it was late and we were unable to check in and board the plane. The boss lady kept shirking responsibility and blamed me for not telling her that we didn't check in. The key point is that I didn't know to tell her this problem in advance. We have always checked in offline at the airport. She didn't ask us about this check-in issue, nor did she tell us that we must check in at Tawau Airport one hour in advance. We asked her to arrange the pick-up and drop-off throughout the whole process, and the flight time was also sent to her in advance. She is not responsible at all. We trusted her and followed the time she arranged, thinking there would be no problem. As a result, the 8 of us lost tens of thousands of air ticket money. Don't be afraid of this company. They shirk responsibility when there is a problem.
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