Borneo Divers Mabul Resort

Standard Room is very small and dated. There's loads of plastic and other rubbish on the beach and just behind the hotel's fence. People living nearby were running some engine or generator so there was a constant laud noise. Often they also burnt something, so there was also an unpleasant smell. The food at the restaurant is at best mediocre, but more often simply disgusting. We hardly ate there. I also got upset stomach for 2 days out of 3 of our stay. Some staff speak very limited English so they give you either wrong information or just ignore you (e.g. not brining more pancakes). The restaurant seems to run out of food at meal times and no-one is bothered to bring more, until they are asked to. Staff at the Divers Bar is not present or simply indifferent to customers. There's occasionally some extra rubbish between villas, seemed only cleaned every few days. I can't imagine ever going back to this hotel.

My son and I stayed here for 3 nights and we had a great time! We loved the snorkelling off the jetty (clear water and plenty of fish) and did one day of actual snorkel trips with the resort and saw lots of turtles. The food was delicious every day. We had a variety of Malaysian, Chinese and some Western choices. There’s a bar on the jetty but it doesn’t open until 4pm. Amazing massage spa at the resort that I highly recommend. There is a lot of poverty on the island unfortunately, which is sad to see and right next to the resort. Big water monitors strolling around and clean rooms with everything you need. Would recommend to anyone looking for an all inclusive resort with a pool and snorkelling /dive options on Mabul. Good for families. The boat ride over can be a bit hairy but it’s not boring!!

Good but not excellent in service