Regarding the order of Crystal House Resort Semporna (****************), we have the following unpleasant experience, and hereby reflect it:
My friends **** *** **** and ***** *** *** arrived in Semporna on the 18th. After going to the meeting point, they saw their names on the notice board and got on the shuttle bus. After the bus drove out for a while, the staff checked the name. In their records, Chen's name was **** *** Ling. Because the name was not completely correct, they drove back to the airport and dropped our friends off. At the airport, we explained many times but it was ineffective. It was a mess for half an hour. In the end, my friends found a car to go to the pier by themselves. I asked the staff of Crystal House, and they said it was the agent's mistake and had nothing to do with them. In addition, they said there was no free car pick-up for two days and one night. It was also the agent who misled us.
Although the matter has passed, I hope you will review and seek improvement.
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