Guest User
April 1, 2024
I was told by Courtyard Marriot that my stay would be covered by Medicaid because I was traveling to a local hospital. I made sure to get that information before booking and was told by them that all I needed was a voucher which I took time to get before traveling. I arrived and the front desk worker was being rude to the two people ahead of me in line. My turn was no different, rude and irritated. Then he said that they wouldn't accept my voucher even though they had told me over the phone this was what to do just a few days prior, then he tried to make this my fault because I didn't remember the employees name that I spoke to. He started implying that we should just cancel the reservation, at midnight, when I had just arrived to the hotel from Alaska with my wife and young child for medical reasons. Then he told me it was 159 a night and charged me 205 a night without telling me the total, and he said it wouldn't post to my account until we checked out and it pulled the money immediately. I spoke to management the next day and they didn't help at all just saying that they stopped taking Alaska Medicaid two years ago and they didn't do anything to right the wrongs made by telling me they would accept it a few days prior. I've travelled a lot in my life, this hotel is nothing special and if you are paying full price it is not worth the stay. The view from the room is a joke unless you like alleyways and staring in other people's windows across the street. The parking is incredibly tight and if you're driving a truck DO NOT go down to the second floor of the parking garage because it very well may not fit, we only had about 2 inches of clearance there. The room was nothing special, you can tell they tried to do some "styling" and I honestly thought the cabinets were broken because they looked so tacky and strange. Breakfast was a 4/10 and it was not included with the room. It is located right next to a bus stop and there were a lot of homeless people hanging around. If everything else in town is booked this place will get you by, but if you have other options I would strongly consider them. The biggest issue for me was them not honoring what they told me over the phone and making no attempt to correct their mistake and putting my family in a tricky situation at midnight while we were dealing with medical needs after I followed their exact instructions.