Thompson Seattle by Hyatt

Room left something to be desired. Paid for a view of the bay and it was amazing! But had a few shortfalls. Thompson is right next to the market and prime location to visit multiple areas easily.

The location is great across the street from Pike Market Place. Very nice boutique hotel for your stay. We were in the 7th floor with a view of the ocean, Pike Makret, Farris Wheel, etc. The down side is the room gets a ton of sunlight. The AC was on full blast but didn’t really feel the room cold until sunset. Overall, great despite the AC and Sun Beaming in the room.

Oscar inside The Conversation gave us above and beyond service. He was very knowledgeable about the wine selection and made sure everything was perfect. Sophie at the front desk was very welcoming.

Nice location, room, rooftop bar, etc -- but am extremely frustrated with the hotel management/service. My flight was substantially delayed due to an Alaska Airlines global systems outage, so I called ahead to let them know I am still coming, but would be arriving very late (i.e., in the early AM instead of late PM). I even initiated a remote check-in on the mobile app so that I could go straight to my room upon arrival. However, instead of saving a room and/or checking me in online, they CANCELLED MY RESERVATION, which was definitely not the 4AM welcome I was expecting at after an excruciating 8hr flight delay. The front desk person reinstated my reservation but marked me as a "no show" instead of "late arrival" even though I had called ahead, arrived/checked in, and paid for the night. FYI, "no shows" are usually not considered qualifying nights towards Hyatt status, and it wouldn't usually matter to me very much at all, but I am currently doing a corporate status run with a high night minimum, so every night really counts. Upon checkout, the front desk assured me I would be given credit for 2 nights (since I physically stayed there both nights), but when I checked my account later, I was only given credit for 1 night. TL;DR I spent 2-3hrs on the phone with multiple CSRs between the main WOH line, the luxury hotels line, then an escalation officer (who contacted the hotel directly), but the hotel still refuses to acknowledge the situation and/or simply update the records to reflect a "late arrival" instead of "no show", so I am not getting the night credit. I realize this sounds like a total whiny first world problem, and in some ways, it is -- but it's super frustrating nonetheless, when people tell you one thing and do the opposite. Whatever though, I'm over it -- just had to get it off my chest and share so that it doesn't happen to anyone else. I don't even remember what I was talking about anymore. What day is it today?