Carlton House Scarborough

Beautiful old building, great staff

Please take into account that this rating is given due to particular circumstances. If thing had been different we likely would have rated much higher. The room we originally booked is listed as a cheaper room and that has to be taken into account. However it was unbearably hot the day we were there and we literally had to damp our skin all night and have a fan blowing over us to keep cool enough. On top of the first issue the shower in the room was useless, the amount of water was just a slight trickle and my wife was unable to wash her hair at all. It took me a long time to wash off the shower gel because it as so poor. The morning after the first night I called the help number to say there were a few issues we needed resolving and after telling them the about the heating of the room they stated, there is nothing we can do about that, it's a 3rd floor room at a budget "next" I told them this was simply unacceptable and told them about the shower. They again dismissed this issue stating it was an old building and they can't do anything about it. I told them there are minimum expectations despite it being a budget room and over and over I was told they could do nothing about it. I eventually asked about a refund and very quickly after I was offered a change of room one floor down. This room was much better and cooler and the shower was usable (still not great) There is more to say but I don't have enough space, after the problems 3-4 stars.

The room was clean, bed was comfortable and the hotel location is good. Self check-in was very well explained and easy to do.

The hotel is ideally situated near to the spa. Parking wasn’t a problem and the hotel sorted us out with permits needed at a small extra cost. The staff are great, really friendly and were always there to make sure we had everything we needed. The room itself was lovely, we stayed in room 18 and we couldn’t fault it. Spacious, clean, the bathroom was clean and modern, the room has a fridge in so you can keep milk etc in your room . There were loads of teabags which is a big plus for myself and it was Yorkshire tea so they didn’t scrimp on them. The room is well thought out with enough sockets in there and situated where you want them. We had a room at the back of our bed where you could hang your clothes and the missus even had a dresser to get ready with a mirror etc. We had a hearty breakfast in the morning plus there are cereal’s and yoghurt’s if you want them. I would recommend this hotel to anybody and would love to stay again.

I found the hotel pet friendly and vert friendly and did everything to help you and made you comfortable and accommodated.

The room was better than we expected