Sheraton Kuching Hotel

古晉喜來登酒店是一個絕佳的住宿選擇，無論是商務旅行還是休閒度假。舒適的環境、友好的服務和豐富的設施都讓我留下了美好的回憶。下次有機會再訪古晉時，我一定會再次選擇這裡！

I had a terrible experience. Terrible service. Food poisoning. I stayed for two nights on Setsubun and Risshun in Japan, and had a terrible experience both days. On the first day, they let me check in early, which was good, but even though I'm Japanese, they wrote "Chinese from Shanghai" on the check-in paper. It's completely wrong! (I don't want to be mistaken for a Chinese person) Furthermore, the amenity box was broken, the slippers were in a mess, and the towels were placed in a messy way. The table was cracked from end to end and had many dirty marks. The shower water was lukewarm, not hot. I called the staff, but I was made to wait for more than 30 minutes. Apparently, no one had stayed in this room for about a week, so I understand that there was a problem and poor ventilation. I didn't want to stay in this room, so I ended up changing the room, but even though I checked in early, I couldn't settle down until 4pm. I wasted time because of the room, and even though it was a sunny Sunday, I couldn't do enough sightseeing. The next room had a good view, even though it was the same type of room, but the shower drainage was poor and it was easy to get puddles. On the second day, I changed the room type and chose a room with a river view bathtub, but I was initially put in the wrong room and there was no bathtub, so I immediately called the front desk and had it changed. This is my third time at the Sheraton, but I often make mistakes. The next room was not cleaned properly, and there was a lot of hair on the floor, and there was hair on the slippers, so they were dirty and I couldn't wear them. I had no choice but to use my own slippers at first, but later I was given new slippers. The view from the rooftop pool is good. Even in the cold season, it's nice to watch the view by the pool. However, the hotel staff was using their smartphones by the pool, and the noise was annoying. In Southeast Asia, many people don't mind making noise and bothering others, but this is a 5-star hotel and there are customers, so I wish they would stop. They have low consciousness. Also, at night, she suddenly started vomiting. From around 10pm, I woke up many times throughout the night and vomited more than 10 times. I also had diarrhea. I think the cause could be the sushi gozen I ate at the Japanese restaurant UKEMOCHI on the 22nd floor of the Sheraton during the day, or the coffee in my room at the Sheraton (I was worried about whether the coffee maker had been washed). The raw fish in the sushi, the salad, or the coffee maker must have had a virus on them. That was all I ate that day. I had no health problems up until then. I think it was food poisoning. After that, I not only vomited, but also had diarrhea and a fever. What's more, no matter how many times I asked them to bring me water because I was getting dehydrated, they didn't bring me any water even after waiting an hour! This hotel is a 5-star hotel, but what do they think about the health of their customers? No matter how many times I called and said, "I feel sick and it's hard to talk, so please check my email!", they call me every time and don't check my email! I've had the hotel contact me many times through trip.com, but they don't respond properly at all. What on earth are they thinking! I can't believe this is a 5-star hotel! I can't believe this is a 5-star experience. The staff training and hospitality are the worst!

I was excited to try a five-star hotel, but it didn't have the quality of a five-star hotel. In terms of the room, the space is large, but the hygiene level is average. When I arrived in the hotel room, I already found stains on the bed. The shower space in the room is so small that it is difficult to turn around, and the shower head cannot be used. You can only use the high faucet to wash your body and wash your hair. In terms of service, except for the waiter who greeted us when we arrived on the first day and helped us take our luggage to the counter, there was no one to greet us when we left on the last day. The hotel's breakfast is normal, buffet style, but not bad.

The room is well parked and the location is good. The view from the upper floors is quite good. The service is sometimes not very good. I waited for an hour for the laundry service to come and it didn't come until I had to call again.