The Base Sapporo Susukino

Due to a change of plan, our grand children did not join us at this hotel which was a pity. The bunker beds are clearly designed for families with young children. As with most Japanese hotels, the facilities are ample and well maintained. What bothered me was the owner who was a tourism ambassador not that long ago. Despite some reviews saying how helpful he was, I found the contrary. He advice was stock standard and I don't feel the genuine desire to help at all. Here are a few accounts of what I was not satisfied with: When we checked in, we gave the owner a list of three tempura restaurants that we researched beforehand and asked if he could help us make a booking. He only rang through one which happened to be closed for holidays but the other two he did not bother to keep trying to call them. I had been to Japan for around 20 times, and this is the first time that I could not book a restaurant through the hotel that I stayed in. The following morning, we asked for advise for breakfast. Despite telling him that we had been in Sapporo twice before, we were still told to go to the Nijo market, a must go place for all tourists. When we checked out, we sought his help to get a taxi. His told us to walk a few blocks on slippery road (I am sure he was aware that I was limping due to a fall few days back) as the taxi companies would not respond during busy hours! How helpful is this?