Grand Mercure Hotels in Sao Paulo

Check-in delayed and bad, they didn't find confirmation of Tripp's reservation and I asked for the reservation in the app of Trip apartment adapted to my 83-year-old aunt with comorbidities, I had no request, we had to show the voucher several times, Only after I found the receipt in the application is that they confirmed!

To be honest, I am not satisfied with this hotel. I checked in at 9 am. The hotel said that there was a room, but I had to pay half a day's room rate because the normal check-in time was after 3 pm. I have to say that although the regulations are like this, it is the first time I have encountered a hotel that operates like this. After checking in, I found that the building opposite the room was under construction. Needless to say, the noise was very close. The key is that the distance between the buildings was very close, and the curtains could not be opened. Then we were going to go out to buy some bottled water. We went downstairs to ask the doorman which direction the nearest supermarket to buy water was. As a result, the doorman said that the nearest supermarket would take 15 minutes to walk. I will help you get a taxi. According to my own life experience, I didn't listen to him and went out to look for it myself. It turned out that it was only 100 meters away. Speechless 😓. In addition, there are few varieties of breakfast. Except for more fruits, there is nothing good. Regarding the location of the room, I later went to the front desk to adjust the room. The front desk said that changing to the other side would also face the construction site, so I had to give up. The only thing worth praising is that the check-out on the last day was that the front desk readily agreed to delay it to 2 pm, which was good.

Hotel environment is very good, sanitary conditions are good, very clean. The rooms are spacious and the facilities are perfect. The breakfast is good, the food is rich, the fruit is a lot, and it is very fresh.