Orama Hotel & Spa

Given the overall price level in town the value here is great. The hotel is only a short walk from town center but is quiet enough to have a real resort feel. The room is very spacious with a front sitting area. Although at the back of the hotel the room is only a few steps away from the pools without getting the noise from them. Given its near the hotel wall you do see cars and buses passing on the road behind. So I suggest the hotel could plant a few taller trees along the wall to block the view from the road. The hotel has three pools so guests have a good choice and avoid the crowds. The service is prompt and responsive. The restaurant provides excellent menu and staff there is very friendly and knowledgeable. With the price not more expensive from the restaurants in town the dishes here are a lot more thoughtful. So I'd recommend guest try at least once at the restaurant.

I have just returned form a week at Orama hotel & spa and unfortunately have returned disappointed with our stay vs the amount of money it cost to stay there. I’d like to highlight the positives which would be the cleanliness and aesthetics of the hotel. The rooms are cleaned promptly each morning and to a high standard. The hotel looks great with 3 large pools and sunbed areas with a clean and modern decor and rooms are supplied with free water daily. The hotel is also in a good location to walk in to Fira (5 minutes) or to get taxis / buses to surrounding villages Oia and Kamari. Unfortunately that’s where the positives end. The breakfast offering for a hotel rated 5* was the worst I have seen. The lack of fresh fruit and juice in particular were common complaints I heard but also the breakfast options were so limited and the stuff they did put out was cold and did not look appetising. They ran out of coffee mugs most mornings meaning a slight wait to replenish and the coffee options were very basic from an outdated machine. My other observation is that the hotel is probably best suited to couples / elderly guests who want a very relaxing break. The pool areas are almost silent with no atmosphere of music for guests to enjoy. There was no evening entertainment and staff were not the most welcoming. I booked this hotel as it said they also had a spa which looked lovely. However, when we got there we realised this is an additional cost and you can only use the spa facilities if you pay to have a treatment. This seemed unreasonable again given how much it cost to stay at Orama hotel & spa. The gym is free to use however very small and basic and often overcrowded if you tried to go in the morning. The staff whilst pleasant did not go above and beyond to make you feel welcome. On our first night, we waited over 25 minutes in the restaurant for someone to come and speak to us and take a drinks order. Based on the above, I would say this hotel is a 3* at best due to the breakfast offering, atmosphere and overall attentiveness of the staff. The aesthetics and cleanliness are 5* but I would not return on that basis.

We arrived super early in the morning (4am) due to an early flight. The staff was incredibly kind and allowed us to rest and use the common area facilities while we waited for our room to be ready later in the day. The hotel pools are wonderful and the staff is very accommodating with drinks, food allergies, and making sure that everything you need you have. They had towels by the pool everyday for use and breakfast and dinner included for us which made coming back from later days super easy since we didn’t need to find somewhere to eat dinner every night. It’s a 5 min walk from the bus station and 5 min from the start I’d the main Fira area. It’s an incredible location and our room was immaculate. The staff helped with bags and If they saw you walking down to your room that was a bit far they would offer you a ride in the golf cart. The services provided by the front desk were great as well including boat tours and a car rental service with pick up and drop off at the hotel which made things incredibly easy and simple. There are multiple pools so they don’t get too crowded and each room has it’s own little patio entrance which made slow mornings very enjoyable. The breakfast options were great and Olympia at the omelet station was so kind every morning despite it being very busy. The entire experience was wonderful.

5.6 “Disappointing Experience – Staff Insensitivity Towards Disability” I stayed at this hotel for 4 days. Before arrival, I contacted the hotel to request a suite close to the amenities due to my disability. On arrival, I was initially allocated a suite I wasn’t happy with, the mattress was uncomfortable, the sofa bed my daughter slept in was sliding back, which was very uncomfortable, the shower hose wasn’t working and there were spiders and ants in the room but a kind supervisor (a gentleman whose name I sadly don’t recall) arranged for us to move to a family room that was more cleaner ,spacious and closer to the pools and restaurants. The beds were also more comfortable. This was greatly appreciated. Unfortunately, the entire stay was overshadowed by the behaviour of one staff member, Thanos. After a short 5-minute walk to a nearby supermarket with my daughters, I politely requested the buggy back to my room (as the supervisor had previously confirmed I could arrange in advance). Thanos insinuated that my disability was not genuine. When my daughter pointed out how inappropriate and offensive this was, he laughed and refused to apologise, saying he had nothing to be sorry for. To make matters worse, I later learned that the hotel told the booking agents they do not have facilities for disabled guests. This was never mentioned to me directly, despite me having contacted them before arrival to explain my needs. Such a lack of honesty and care is unacceptable. I have lived with chronic pain for over 15 years, and for someone to dismiss my condition so casually - with no apology or reprimand from management was extremely hurtful. Disabilities are often hidden, and no one knows what another person may be enduring. Comments like these are unacceptable anywhere, but especially in a hotel that claims to provide hospitality and care for its guests. What could have been a positive stay was ultimately ruined by this incident. A hotel that allows its staff to make such remarks without consequence shows little regard for its customers’ wellbeing.