Anonymous User
July 18, 2023
This time we were a group of 6 people in two suites, and the service was treated differently. This is the first time I write a review for a hotel, and I am not generally angry. First of all, let’s talk about check-in. They didn’t even pour us a glass of water (other guests had it); besides, it was dark enough that we needed to take a taxi to go out. When I asked how much it would cost to go to the airport, she said 10 euros per person. I went to the front desk to ask for help. Arranging a car, she said it would cost 70 euros for two people if they didn't carpool (a 17-minute journey), and 50 euros if they carpooled. The scoundrel chose a carpool for 50 euros, but it was still not a carpool (which meant he was blackmailing us). There is also an additional service charge for meals delivered to the room. There is no problem with additional charges. I have insisted on not charging them for three days.
The younger son was scalded by the bath water, and the floor was extremely slippery with water. The second son fell directly to the floor and cut his toes and was unable to get into the water. I asked for a band-aid and was given one.
Anyway, they treat them differently, nodding and bowing to the Europeans, serving very fast, but slowly slacking off on us. This is not just the experience of my family, but also the same experience of another group of Chinese families. When something happens, just give me a "scoundrel" expression and it's over. By the way, I tip you every time. When I was checking out, I found that I was tipped 20 euros more.
This is my first time writing a hotel review, and I thought it might be incomplete. The summary is: slack service to Chinese people, don’t go
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