Elea Resort - Adults Only

After completing a trip to several European cities in which we had to pack up and change hotels every day or two, we would spend the last five nights relaxing at the Elea Resort. After we arrived, we were given Room 6 and finally unpacked our bags for a 5 day stay and then  headed out to walk through Oia town. But when we returned after dinner, it was clear that the air conditioning in Room 6 was not working and it was 33° Celsius or over 90 degrees. The front desk concluded the air conditionong in Room 6 was actually broken and needed a technician to fix it. Since no one could sleep there, they asked us to leave our stuff in Room 6 but to move to Room 2, a short walk outside, to sleep for the night and told us Room 6  would be fixed in the morning.  So we brought our pajamas and toothbrushes and spent the night separated from our stuff. The next morning we went back outside to Room 6 to dress in the heat and so headed out for a day in Thira. But when we returned late in the afternoon, no one had touched either room or called us or anything-- Room 6 was still without air conditioning and broiling  and Room 2 had not been cleaned from our prior night.  We went back to the front desk who said they had no idea when Room 6 would be fixed. We said we could't sleep  in one room with all our stuff a walk away in another and so they agreed we should just pack up and move our stuff down to Room 2 with the air conditioning working. It looked like we had lost 2 days but finally would not live out of a suitcase. The next day we took  a mid-morning trip ferry to Naxos after having our breakfast at Room 2 and all was finally well. But in the middle of of our afternoon in Naxos, an unidentified person from the hotel called me and said that the technician had indeed come and we needed to move back to Room 6.  I explained that we were Naxos with an evening ferry to return and had booked an excursion for my wife's birthday first thing the next day; we had been forced to live out of a suitcase and pack and repack for days; we  didn't have time nor want to do it yet again;  and this was no way to treat guests paying nearly $2000. The person calling just kept repeating that it wasn't their fault, offered no proposal or compensation or anything to try to assuage us but argued for half hour that she needed us out of Room 2.  When I asked to speak to her supervisor, she said I could not. When I asked for one to call us, she refused.  When I asked her name, she said she was not authorized to tell me.  She then hung up on me. I was in the middle of Naxos with my wife who by then was of course upset.  I immediately called back and someone else answered the phone and said the first person wasn't available and no one else would call me or give me their name. That call and treatment ruined our day in Naxos and left a problem for the next day which was my wife's birthday and on which I had arranged an excursion to celebrate the really special day.  But with no one having calle

Staff are really helpful, we had a junior suite which was lovely with it's own hot tub. Bed was super comfy Breakfast is lovely everyday which consists of fresh fruit and pastries, cheese and cold meats, you can also have delivered to your room. Food in the day is equally as nice. The hotel is a short walk mostly up hill into the town centre of oia, which is a stunning town full of nice restaurants and shops Sunsets every night are amazing Santorini is beautiful We would highly recommend elea Resort and would return. It has a lovely chilled vibe which was just what we needed

This was by far the most disappointing resort we stayed at in all of Greece. The "suites" are extremely small and deceiving with zero privacy. They were the smallest rooms we stayed in during our time in the country...and we visited 7 hotels. We had 3 rooms total...the one room that wasnt extremely small had chipping furniture. The smallest of the suites we booked had no working air conditioner the entire time and a broken shower (staff did nothing to fix any of this) The restaurant is only open for a very slim window for lunch and another slim window for dinner. At lunch time we ordered food, waited 50 minutes only to be told it still was not anywhere near being ready. We had to cancel because we were running late for an excursion. The staff made us pay for our drinks (even after the inconvenience) and promptly canceled our food.